Great American Cookies — Local services in Decatur

I wish I could give zero stars. This was the absolute worst customer service experience I have ever had in my life. I came up to get a few cookies and a slushie today with my sister and toddler. There were THREE women working and ONE customer in front of me. I waited in line patiently for over ten minutes, AFTER the customer in front of me ordered after they had been waiting ten minutes. There were ATLEAST SIX CUSTOMERS IN LINE BEHIND ME. First! The tall brunette comes out the back clearly chewing and wiping crumbs from her mouth and goes to get my cookies out the case, asking what I wanted. I replied that AFTER SHE WASH HER HANDS I would like 3 cookies and a slushie. She got upset and walked away. The blonde and the mixed girl looked at me and stood there and weren't going to take my order. Then the girl YELLED at me what would I like. I repeated my order and she slammed my cookies down on the counter and then no one took my payment! The blonde then rudely said they were busy! Um NO, THERE WAS ONE PERSON IN LINE AHEAD OF ME AND THREE OF YOU STANDING THERE DOING NOTHING. Then the girl snatched my debit card swiped it angrily and walked away.

I have NEVER in my life experienced anything like this. As a business owner you are better off closing the store than keeping these three employees on your team.

Get it together. This is completely...

When I picked up my cookie cake that I ordered on line to make sure the spelling was correct, the fisrt thing I noticed was my last name was spelt wrong. My name is Cater not Carter. The young lady at the counter asked someone to fix it. After a while, the agreement was made that the name was not as ordered. When showed to me this time, I saw that an exclamation point had been put after Cater instead of a comma. The young lady said, "You want that fixed too?" I said no and left because I was detecting negativity. When I looked at the cake at home, I see that my daughter's first name was also spelt wrong. The cake had Shavome instead of Shavonne. I called the store to speak with a manager. I was informed that the manager was gone. I had to ask several times when he would be in before I was told the next day. I do hope I get to speak with a manager when I call back. I will...

This is the second time I’ve been let down by this place. We ordered a cookie cake at 9am for my sons birthday party at 4 that afternoon. It was suppose to be ready for pick up by two. They called me at 1:55 to inform me that it wouldn’t be done. When I explained that it was for a birthday party at 4 and that we needed it by 3:30 she assured me that it would be done. When we arrived to pick up the cookie cake RIGHT BEFORE MY SONS BIRTHDAY, we were told it had just went into the oven and it would be an hour before it was done!!!! We are furious! This party was centered around this cookie cake that we didn’t get. We have asked for a refund… let’s see if we get it!!! We will never go back there. I will drive 30 mins to the other cookie store before I return to this location!...