Dutch Bros Coffee — Restaurant in Decatur

I am originally from Oregon and Idaho. I'm a huge dutch bros. fan. I use to go 2 times a day. When I moved to Alabama 5 years ago I couldn't find any coffee around here that came even close to what dutch bros. Offers. So when I herd they were coming here to Alabama I was so excited. I couldn't wait. My first visit to the Decatur location was awesome. It was right after they opened up. It Was just like I remembered it. Atmosphere and quality of the product. It is about 60 miles from where I live. I have gone there 3 more times since then. I WILL NOT BE GOING BACK. EACH VISIT SINCE THEN WAS PROGRESSIVELY WORSE. THE QUALITY OF THE PRODUCT IS NOT TO DUTCH BROS STANDARDS!!! THE EMPLOYEES DIDN'T SEEM TO CARE. THE FUN, ENERGETIC, LOUD MUSIC, AND OVERALL ATMOSPHERE THAT DUTCH BROS IS KNOW FOR ( IT'S A DUTCH BROS REQUIREMENT) IS NOT WHAT YOU GET. I AM SO MAD THAT YOU HAVE ABSOLUTELY RUINED DUTCH BROS. I WAS EMBARRASSED WHEN I TOOK MY FRIENDS, AND MY FAMILY( ON SEPARATE TRIPS) THERE. I RANTED AND RAVED ABOUT YOUR COMPANY AND COFFEE. WHAT A LET DOWN. SHAME ON YOU. WE SPENT ABOUT $35 EACH TIME. IF YOUR NOT GOING TO LIVE UP TO THE STANDARDS THAT DUTCH BROS IS KNOW FOR, THAN YOU SHOULD CHANGE YOUR NAME OR CLOSE. I AM ALSO SENDING A COPY OF THIS REVIEW TO CORPORATE IN GRANTS...

Here’s a detailed Google review you can use:

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I had the BEST drive-through experience at the Dutch Bros in Decatur, all thanks to the sweetest employee ever, G! From the moment we pulled up, her warm and bubbly energy instantly made our day. She greeted us with a genuine smile and took the time to ask about our flavor preferences, helping us choose drinks that were absolutely perfect for our taste.

G’s knowledge of the menu was amazing—she gave us thoughtful recommendations, making us feel confident in our choices (and let me tell you, they were spot on!). On top of that, her kindness and patience turned what could’ve been a quick stop into a truly memorable experience.

It’s rare to meet someone who not only loves their job but genuinely cares about giving customers a great experience. G was that person, and it showed in every interaction. If you’re heading to Dutch Bros Decatur, I highly recommend stopping by and saying hi to her. She’s a gem and made this location my new favorite!

Thank you, G, for going above and beyond! You’re the reason we’ll keep coming back. (And she gave us some cool...

I love the idea of the drive thru, but it needs some work. It is unclear on how you are to order your drinks, so I had to look it up on google. It would have been helpful to have a sign by the menu stating that “someone will be out to take your order shortly”. After waiting about 5-7 minutes two nice employees came out to take the orders of everyone in line. After placing our order the wait began. We waited 15 minutes after ordering for one drink that was identical in taste to “International Delight Mocha Iced Coffee”, which is only $4 for 64 oz at Walmart. While waiting the window worker was in deep conversation with a customer who had already received their order. During their conversation the window worker was hanging out the window, on her phone, and passing it to the customer to show them a video of something. Due to their conversation the nice and hardworking employee that took our order had to run our order out to us because the conversation at the window. If you are looking for amazing coffee in Decatur, this is not it, I would strongly suggest to...