T-Mobile — Local services in Deerfield Township

This location has not only the worst customer service experience I’ve encountered. The management is extremely rude and disrespectful in regards to my experience anytime Ive gone in the store I get told there is nothing they can do (“by the management at that”) to call customer service and deal with the issue myself , after I informed the Manger/ assistant manger on Numerous occasions that customer service sent me to the store to talk with An associate . I was still told to call customer service, and completely treated like I wasn’t a important customer by helping other customers that had walked in after me . I ported to T-Mobile from AT&T back in 2016 WORST MISTAKE OF MY LIFE. (“At this same location”) I was told bring in a final bill and we will buy your contract out . “I only switched for the mobile hot spot”. I was lied to and NOT informed that T-Mobile would send me the a Visa card online for me to pay off AT&T I was lead to believe T-Mobile them self’s would handle the matter as long as I Presented the final bill from AT&T. I brought that final bill the day I ported from AT&T to T-Mobile the associate said he submitted the documentation but did not do so. Fast forward I canceled my account due to moving, I recently found out after trying to go back to AT&T , that T-Mobile DID NOT pay off or send me a Visa card via email To take care of our agreed upon contract when I ported. So I contacted T-Mobile and was told to go to the store just to be pushed around And told there’s nothing that they can do now that its outside of the 120 day period.I’m pretty much screwed because of an associate who didn’t do their job , the worst part about this is spending 3500.00$ in this store shortly after becoming a customer. Horrible phone carrier worst customer service. False advertising and they will screw you and give you the run around , in my case they will leave you with Debt of $2380.63 that I was under the understanding they took care of after I was Misinformed on the proper procedures I was told just to submit final bill and that was it. Due to the time Frame they give the associate not doing their job right and didn’t inform me I am now stuck with this debt and told that I’m gonna have to pay it nothing they can do out side of the 120day period . I want to know why are you treating customers like this and how is it my fault the employee of T-Mobile was not properly trained or properly handling my situation the right way at the time Of this occurrence and now I’m being punished and suffering the debt that I should not have. I highly recommend AT&T ,T-Mobile is the worst phone company I’ve ever...

T-Mobile has some extremely shady business practices and I will NEVER be a customer with them again and you shouldn't either! I went in the store on 12/2/16 to inquire about upgrading my phone and service plan. I had been with them for almost 3 years and had paid off my Galaxy S4 the previous year. I told the sales clerk that I was hoping there was a way to get me in a new phone and lower my bill because I couldn't afford to pay anymore than I was already paying, which was $80/month for just service since I already paid off my phone. His response to me, without even looking me up in the computer, was "It sounds like your already on one of our cheapest plans and if you don't want to pay anymore per month you can buy a new phone outright and then you won't have an additional payment each month." Well if I can't afford an extra $20/month what made this jack* think I could afford to shell out several hundred dollars for a phone outright?? So when I told him I couldn't afford that and that other carriers were offering deals for the holidays for people that want to switch and I didn't want to switch and was hoping there was some way to work out a deal that i could afford he said "well I can't help you." Seriously?? There were 4 clerks in the store and 1 customer besides me. It's not like he was busy. He just didn't want to be bothered. Couldn't even be bothered to look up my account or anything. So I left and went up the street to Sprint. I relayed my experience to the salesman at Sprint and he was floored that I was treated like that! He was able to help me. I got a brand new Galaxy S7 and a better data plan and $100 worth of accessories and a Free Gear VR all for $80/month. Now I just got off the phone with T-Mobile customer service where I was shunted to 4 different people with 3 different stories regarding my final bill. For 6 days of service from 11/27-12/2 they wanted to charge me the full $80 for a months worth of service. I was told because I ported my number from T-Mobile to Sprint after the bill cycle had begun I have to pay for the whole month! I'm sorry what?? I have always ported my number over and never have I had to pay for a whole month worth of services just for the privilege of keeping my old number! I eventually haggled with the lady on the phone and agreed to pay half of the month's service...which I'm still not...

Would have given a BIG 0. Drive a little farther to get good service. I was told by SUPERVISOR that called me because of order placed by calling 611. They talked me into upgrading my Phone. I upgraded to S8PLUS. I also had to pay activation fee pay for SIM card, and bought a flip case. Many problems with order and SUPERVISOR told me wrong phone was being delivered, no SIM, no case. He said to make it easy take it to THIS STORE and exchange it. Robert F. waited on me, HE was RAISING HIS VOICE, I said get Supervisor on phone as I was speaking to Supervisor Steve V. I had told Robert give me a pen (so I could write down info given to me by SUPERVISOR on phone). Instead Robert F. told me to leave his store over and over. He LIED LIED LIED to the person on the phone that he took away and hung up the call so I could not get information on Phone. Had I not just recovered from surgery due to DISABILITY I am on, I would have escalated it to have the police come. The lies he was telling is that I was YELLING (how could I be when I was on phone) and he said I was making the customers nervous. I asked the 3 then 4th customers if that was true and they all said no, and how they won't be back the way I was treated. I have children older than Robert. During me getting my stuff and talking to customers Rober F. left the customers waiting and went and hid in the back room. There is NO CUSTOMER SERVICE WITH LITTLE ONES THESE DAYS. He kept insisting it was done online order, no it was done with Rep. on Phone. The problem is STILL NOT RESOLVED but they took my Money. Been dealing with this since June 10, 2017 today's date JULY 7, 2017. And I have been a customer for over 7 years. If T-Mobile does not like Negativity then STOP BEING NEGATIVE TO YOUR CUSTOMERS. And get rid of the stomp off LIAR employees that kick your customers out ....