Morley Delray — Local services in Delray Beach

This review is purely from my experience ordering online. I ordered a caracara sweater from Morley at a sale price that seemed great, but when it arrived the buttons were coming off, and thew few that were affixed seemed to have been sewn on with different thread. I received my order 2/5, contacted their customer service on 2/5 and they offered to send me a return label. I had to repeatedly ask for the return label a few times before getting it on 2/11 where I was told I’d have to pay return shipping for a damaged item. When I asked why, I was told “ It is a final sale item that I could have rejected as sale items are final, but since the buttons were loose I'm willing to let you do the return... ” When I received my refund notification 2/14 I was charged not only return shipping but I was charged for initial shipping too. The same customer service rep, Emily, ignored my inquiry email so hoping she sees my question here. I’ve never had such a terrible experience with a boutique, nor have I ever written a negative review. I’m sure this boutique is fine to shop in person, but they quite literally send damaged items to customers listed as “new” and then are appalled when you don’t...

I had a long chat with the woman in the store who helped me, she was lovely. I told her I was looking for a backup dress for an event- I had already ordered a dress online but since the event was that weekend I wanted to make sure I had a backup in case the one I ordered didn't fit well. I bought two dresses and left. I never took them out of the bag. The dress I ordered online was perfect. I went to return them the following week and was told I could only have store credit. Not once during our entire conversation did the associate mention the return policy. Not once. I would never buy a "back up dress" from a store that would not let me return it. Terrible customer service. Aside from being forced to use my credit- I would...

This chain of boutiques (Morley, Coco & Co, and Periwinkle) are ripping consumers off. You can easily find an article of their clothing for a cheaper price online. The staff is rude and extremely pushy. I was trying on an outfit, and the sales associate kept coming into my room, asking me if I was going to buy it, because someone else was also interested. This is not a proper way to conduct business. I felt very rushed and uncomfortable, since this sales associate was haggling me about my decision. Also, all of the clothes that they put "on sale" were already extremely overpriced and ugly. Spend your...