The Boulevard Apartments Denver — Local services in Denver

September 2023 Update: DO NOT RENT HERE.

Our apartment flooded in July (for a second time), less than a month before our lease was due to end, to the point that the apartment was considered a total loss. I have added some photos of the conditions. This situation forced us to vacate with little support or communication from the Boulevards, except for a plea for us to remove everything we could so that they could begin repairs. We had to take time off from work to get this done.

Since then, I have had numerous communications with staff at the leasing office and had to fight every step of the way to get my security deposit and prorated rent back. I even had to rehash my own lease with the office just to prove I paid a security deposit because their bookkeeping is in disarray. On top of that, I was cut a check for less than what was owed to me. I was going to let that go because we really needed those funds back to recover furniture that was lost in the flood. That check was then RESCINDED FROM MY ACCOUNT without notice due to a clerical error. I am now facing overdraft and late fees.

If you see a need to visit, just walk a lap around the block and you'll see broken windows. The Boulevard couldn't even be bothered to clean up the glass from the ground, let alone replace them. The Boulevard/Simpson Housing is at worst predatory and at best maliciously negligent. Moved here from out of state in August and can honestly say that every step of interacting with leasing staff has been a nightmare, starting from before we even moved in. When we were getting our leasing paperwork in place, we had to send repeated corrections (down to the names on the lease itself) and follow up reminders just to get it all done.

So, it was absolutely not a surprise to me when I learned that the entire staff has been let go or resigned since then. We have had no full-time, on-site manager at the complex for at least the month of December. Instead, a temporary placement (who has been nothing but cordial) with minimal authority to resolve complaints has been swamped with fielding resident concerns. Simpson has made no effort to communicate a timeline about the management transition or who to contact in the interim (and yes, I have diligently checked my inbox and spam for such communication).

I will admit, I expect and have grown apathetic toward lackadaisical apartment management. What pushed me to write this review, however, is the poor quality of life this has resulted in. In the FOUR MONTHS my partner and I have lived here we have experienced:

A Christmas Eve flooding incident in our hallway (pictures included).

A car break-in: Notorious in Denver, I know. But this is a repeated occurrence for residents, due in part to parking gates that malfunction and don't close. They are in the process of being replaced so I hope that works out.

Repeated fire alarm malfunctions, pushing us to leave our apartments (and our work, since we work from home) with our two dogs, in winter weather, with no advance notice and no indication as to when it will be okay to return to our residence. It's a constant guessing game.

Washing machine failure: We have been using the washing machine in an unoccupied apartment for going on three weeks, with no indication of when we can expect a replacement. At one point the lock on that apartment was changed without warning, so we had to ask for entry again (which is when we were issued a new key).

An ineffective parcel delivery procedure. Delivery vendors arrive with no means of entry into the delivery or mail room unless someone is present at the leasing office. Ordered an overnight delivery? Your package will be left in the street and...

I find myself torn when it comes to reviewing my current apartment complex. While my initial year here in 2020 was relatively positive, the subsequent years have been marred by a noticeable decline in overall quality and an alarming lack of consideration from the management. As I prepare to bid farewell to this place, it's only fair to share my experiences with potential future residents.

To begin with, the flood that occurred this year was the proverbial cherry on top of an increasingly disappointing experience. Dealing with such a disruptive incident was truly disheartening, and it highlighted the pressing need for improvements in infrastructure and preventive measures. However, I must commend the maintenance crew for their swift response and diligent efforts to rectify the situation. Their professionalism and competence were undoubtedly the silver lining in an otherwise dreary situation.

Sadly, the same cannot be said about the management. While interactions with the maintenance staff were pleasant and productive, it became abundantly clear that the management team had lost touch with the essence of human decency. Rude and seemingly driven by greed, they consistently displayed a startling lack of respect for the residents who call this place home.

It is disconcerting when management forgets that they are not merely overseeing properties, but rather creating a community where people live, work, and find solace. The absence of even a modicum of respect and understanding from the management has left a bitter taste in my mouth. Timely responses to inquiries and concerns were a rarity, if not an outright luxury, as they seemed more focused on maximizing profits than attending to the needs and well-being of their tenants.

In a world where genuine care and consideration are fundamental to fostering a sense of belonging, this apartment complex falls short of expectations. Aspiring residents should take heed of these observations and reconsider their decision to sign leases at this place. While the maintenance crew deserves praise for their exceptional work, the management's actions have cast a shadow over the entire living experience.

Regrettably, it seems that this complex has reached its peak and is now on a downhill trajectory. With a heavy heart, I implore those seeking a comfortable and respectful community to look elsewhere. The allure of convenience and aesthetics should not cloud the importance of human compassion and understanding.

Last but not least, please don’t provide an answer that I am not in your database etc., it is my private account and I do not believe that disclosing my personal information will change anything. Management had plenty of opportunity to interact with me through the email prior. I have sent multiple emails, resolution and interaction left bitter aftertaste.

In the spirit of good faith and with a flicker of optimism, I wish you the best of luck in your endeavors. May you rise above the challenges, rectify the shortcomings, and transform this complex into a shining example of what a true home should be since currently it is it a little...

The Boulevard has been the worst living experience we have had.. We moved here for work as healthcare professionals and were excited for the close commute. We 100% regret this decision. The front office and management have been horrendously unhelpful and we’ve lived the ENTIRETY of our lease with mold and broken appliances, having reached out countless times to be met with zero help.

The first day we visited the Boulevard was for a scheduled tour, where the front office spent 30 min denying we had an appointment and telling us there were no apartments to be shown (we’d both taken off work for our appointment and been waiting weeks for the tour they’d said couldn’t be done earlier). After an uncomfortable amount of time the man looked at us and said “ohhh you’re (our name we’d been telling him..), yes we’re ready for you.” Then proceeded to open up 3 wrong apartments (inhabited) before finding the correct one to show us. This same visit we brought up that in our application/leasing process the Boulevards management had forced us to prematurely renew our service dog paperwork, which was still valid and had been renewed 6 months previously. We reached out to numerous resources and were reassured this was illegal. When voicing these concerns the man literally said “I didn’t do that, take that up with someone else. You’re making me uncomfortable”… It obviously was not you but you are a representative of this housing complex and are supposed to be open to communication.. Despite this first impression, I’m embarrassed to say we still moved in thinking the proximity to work would overshadow difficult management.

Next, after moving in, I went down to the office to tell them that our apartment was filthy when we moved in, and that our dishwasher did not work and was full of mold. His response, “no we cleaned.” He then denied that they would do anything else to help. I emailed them to have written record that we were living with mold and broken appliances, which 3 months later have not been remedied. Maintenance has come repeatedly to look at our dishwasher, only to say that it needs to be replaced and management will not let them. Again, it is full of mold and our entire apartment smells like filthy water.

Also, our shelving unit in our closet fell when we first hung some clothes, and we had electrical issues in our second bedroom, both of which took 2.5 months to be serviced..

The front office has refused to help and left us in unsafe and frustrating conditions. We pay money for working appliances, a safe place to live, and the ability to openly communicate and work with those we lease from. None of these have been met.

We’ve also heard horror stories from other residents surrounding the apartment flooding that occurred a few weeks ago, but we were lucky enough to have not had any damage.

Please do not move here. We were so happy at our old apartment and only relocated for work. I would gladly commute an hour or more to avoid this living...