Bass Pro Shops — Local services in Miramar Beach

Hopefully this will reach corporate's office...doubtful but hopeful. I am changing my previous 5 star review to a 1 star. Here is why...to preface my next remarks let me state for the record that I spend a ridiculous amount of money each month here in this store. As a retired avid fisherman, I can pay a million dollar houses' mortgage each month with what I spend here. Now that I have said that let me begin telling the events that transpired on Aug. 4th, 2018. I purchased a simple Frabile bait cool and aerator from the store, which I though would be great for my son whom loves to fish and catch bait for me. We had just purchased the item and taken it back to the truck when I opened it and realized that it was actually missing parts inside and appeared to have possibly been used. I immediately went back to the store and to the returns desk. I know anyone who has ever returned anything at Bass Pro Shop is already knowing where this is going. They are HORRIBLE at returns and so rude, always acting like we, as the customer, are being dishonest or something and God forbid you don't have your receipt and they have to look up your information. Anyway, I had my receipt this time but the lady said to me that the "back office" is issuing me a warning for how many returns I have made over the past 60 days. She printed out a receipt from the back office and said that although they would except this "return" today, I would not be able to return anything for another 60 days, which the receipt said that they "May" not accept any future returns from me!!!!!!! Are you kidding me right now! Your telling me that if YOUR product is broken, used, damaged, defective, etc etc etc...its my fault and I have to live with it? WOW, thats how they treat someone who has spent more than most people's cars in just 6 months at their store and online? I have attached a photo of the receipt the lady printed out so you don't have to take my word for it. Just for the record to, I have returned or exchanged 4 items in the past 6 months that were not in working condition or I was unhappy with...which I thought was acceptable at EVERY major store in America...I guess not at Bass Pro Shops. Congratulations Bass Pro Shop...you just lost $84,286.21 in sales from this one client a year (when looking at my 2017 quickbooks) because of your horrible...

I recently went to the Destin Bass Pro to purchase a compound bow. Upon arrival I was told absolutely no one could help me with archery that evening.

With no store guidance available I made some purchases based on what i thought maybe good equipment. Upon checkout my Bow was damaged by the cashier.

I made a compliant after leaving the store. The Store manager called me the next day. That particular situation went smooth for the most part. The store employee named "Steph" was a absolutely a pleasure to work with she was knowledgeable and very friendly.

A few days later I was sighting the bow when the rear peep sight came untied. I know this is not the fault of Bass Pro but rather that of the Bow's manufacturer.

That brings me to the Pro Shop Services. The bottom line is this it is next to impossible to see the Pro Shop technician unless you can make it during day time hours, which for me doesn't work as I work 12 hours days and don't get off until 7pm.

I called ahead to see if i could work out a time to see the tech after 7pm. I spoke with a unknown employee who seemed to be able to interpret the schedule well enough to tell me that there would be 2 people on a certain day that could help to after 7pm.

I made plans to come in on that day. When I got off work I called ahead to make sure. To my suprise I was told the tech was gone and no one else there could help the that evening.

I will be taking my business to a locally owned archery shop over a hour away.

I wish this that this Bass Pro could cater to sportsman and stop trying to sell time shares and Bass Pro cards, If you go in for the those they will be ready to help you from store open to close guaranteed.

Sadly they've now missed out on multiple sales. Now they've lost the...

Went to the gun store. I was greeted and asked if they had the new double stack Kimber 9mm or if they knew if they had one coming in. Basically, they told me they would probably never have that gun although they pretty much have every variant of the Kimber’s in stock. Then I asked if they had a 9mm speed loader in stock for a P365 double stack. They pointed to rack and said it might be there and then the two employees went back to their conversation pretty much ignoring other customers as well. I could not find it. Then my father-in-law asked about #2 buckshot and the store did not have it; then they asked why he needed it. The employees seemed to be more interested in one another. Upon leaving the store I told the store manager Tom and he said he would handle it. I know I have bought three guns from your store in the last year. I do not go to stores to waste my time. By the time I have got to the store I have pretty much read and reviewed anything I am planning to buy. Shame you have a great selection of guns sitting on the shelf and no one who cares about selling merchandise. I feel that might be a poor situation for the store having employees who do not care about doing their job or assisting a customer on the other side of the display counter. Plenty of guns stores around. you might as well shut yours down if employees cannot even get the grasp of courtesy and good old fashioned customer service. I can now say " I will not waste my time coming back again and that now goes about visiting any of your stores again. I will also be contacting the better business bureau and filing a complaint with them too. Looks like you are getting 2 one-star reviews back-to-back as I am going to help my father-in-law write his...