Shinola Detroit Store — Local services in Detroit

I used to love Shinola. My husband has a nice watch from them and has had a good experience with customer service for the watch. Sadly, customer service for online orders is terrible. I ordered a belt as a Christmas gift for my husband which did not fit, and I returned the belt using the pre-paid return shipping label provided by Shinola within the return period noted on the instructions. The belt was returned in the original shipping packaging and original manufacturer packaging with the tag still attached. Shinola sent the belt back to me with a very unofficial looking note inside the box that read “We apologize but your items do not qualify for return due to being final sale, worn, monogrammed, and/or damaged.” None of which applies in this case. The words “final sale” are underlined so I take that to mean that Shinola is claiming this was final sale when I made the purchase; however, nothing in my receipt email indicated that this item was final sale. The receipt email also provided a link to the return policy which I followed. I also received a pre-printed return shipping label from Shinola with my original purchase. If the belt was "final sale" why would Shinola send me the return slip which said my purchase was eligible for returns until January 12th? You can also still buy this belt online as of today, 1/24/24, in the same color and size that I ordered in December and the website says nothing about it being final sale. I've contacted Shinola customer service 3 times with no response. I see some other reviewers have also noted the "final sale" scam that Shinola is running or other instances of difficulty reaching anyone in customer service and ultimately not getting a refund or store credit. I guess ripping me off this one time and keeping my money is worth it to Shinola to lose my business entirely. I will never buy anything from...

First issue was I mailed in my watch to get repaired. Said in my message that I wanted to get a price estimate on repairs before anything was done with my watch. Didn’t hear from them for a week and a half. Emailed to ask about my watch, and said again that I wanted an estimate for repairs before anything was done. Got a response saying my watch was completed. After that received an invoice for $400 for the repairs, and that I needed to pay to get my watch back. Absolutely no communication saying I approved any type of repairs. Second issue is I recently drove 45 minutes to the store to get the battery replaced in both my watch and my wife’s watch. I have done this before, and it took 15-20 minutes at most. This time, brought in my watch and they said it will be 5-10 days to get them back. Told them it is what it is, and I will pick it up when I can. As I’m finishing checking in my watches, another customer came in with his watch battery to be replaced as well and was helped by a different employee. Before I left, I asked the other customer how long they told him for his watch battery, and he was told it would take a half hour and he could wait on it. Obviously frustrated, I left, just for a couple hours to go by and I received an email saying my watches are ready for pickup. I will never return to Shinola after all of these issues. Picked up my watches today and had to pay $25 for each watch for the battery to be replaced. I have found a different jeweler, right around the block from my house that will replace the battery for $10. Poor customer service that doesn’t listen to their customers, and has lost a customer who has been going here and spent a lot of money here since they...

Timeless Quality, Service, and Local Pride

Nestled in Detroit's vibrant Midtown, the Shinola Detroit Store on Canfield Street stands as a beacon of local craftsmanship. With its roots deeply planted in the heart of the city, this flagship store is surrounded by a neighborhood brimming with character, known for its delightful array of eateries and the historic charm of its cobbled streets.

Entering the Shinola Store is like stepping into a world where time slows down, allowing you to savor the beauty of meticulously crafted goods. It's more than just a shopping experience; it's a journey through Detroit's industrious spirit. Here, the aesthetic is understated yet undeniably elegant, resonating with the brand's philosophy of simplicity and quality.

Shinola's product range is a testament to their commitment to quality. From the iconic Runwell timepiece to the Canfield leather collection, each item in the store showcases the care and craftsmanship synonymous with the Shinola name. Expect to find an eclectic mix of leather goods, bicycles, watches, and even clocks, each reflecting a high degree of detail and quality.

In addition to the usual shopping experience, Shinola Detroit offers unique services such as monogramming, curbside pickup, and same-day local delivery, catering to the needs of the...