At Home — Local services in Douglasville

Times are different, I get it, but... NO-ONE working here could have cared LESS !!! At least the 4 employees I came across, 3 were standing in the back isles complaining to each other and the 4th LONE employee working the only register open. Long line ONE line open Friday evening at 7pm. 17 customers In line-(0, ZERO, NONE, NO-ONE wearing masks with dirty looks towards me from other careless customers as well as the 4 FOUR employees I saw) standing side by side with PLENTY of room to spread out and be SAFE!!! BUT like I said to start with, NO-ONE here seemed to care. Folks were coughing and sneezing and talking and carrying on like no pandemic is happening right now. Not one single employee I saw was covering their face.

I had always wanted to go into "At Home",I went in today for the first time trying to redecorate my apartment since my son flew the coop. If I tried to make eye contact with an employee during their conference in the back, they would make sure to avoid ANY eye contact. So needless to say I didn't find everything I wanted, BUT, I did one of their large shopping cart overfull with some beautiful items. But after standing in this ONE line for about 30 minutes I decided that my FIRST shopping experience with "At Home" today was dissapointing and very UNCOMFORTABLE considering some people, myself being one of them,want to feel safe, I tried to stick it out because I had some great items but oh well DAMN IT!!! The entire atmosphere felt, not only uncomfortable from the stares and dirty looks I can ONLY assume was because I was wearing a mask, EMPLOYEES INCLUDED. Very uncomfortable and definitely not worth the wait. That was my ONE AND ONLY visit to the "At Home" store or stores. I apologize for some of...

This is not my typical experience with At Home. I made a purchase yesterday and picked it up today. I asked if I could use my birthday coupon as I have been recovering from surgery and did not get the opportunity to use it. A person named Andrea identified herself as a manager. I was cordial to her during my entire interaction and repeatedly had to ask her to adjust her tone, lower her voice, and tell her that her behavior is so unnecessary. She explained that she could not allow me to refund and then use the coupon on the same item. I asked who else besides her could I speak to. She responded no one. I then asked for the contact number to corporate. While in the store, I sent a message. When I got home, I received a response from customer care telling me to refund the items and repurchase using the extended birthday coupon. I called the store to share this information to have it executed and Andrea answered the phone. She again raised her voice and told me she told me I couldn't do that because that's what she'd been advised to tell customers. I asked how can I get this executed. She began responding and I asked her to please adjust her attitude. She responded by hanging up on me. She did so twice. Someone, please train this person in customer service because that's NOT it. Immensely disappointing. And I still want to make good on using the 15% off birthday coupon. Will someone at this location or someone responsible for this location, i.e. store or district manager, please reach out and tell me how I can execute this?...

It is a very big store with a lot of stuff! A lot of overpriced stuff, but still there's a large selection of stuff; everything home decor. But as a consumer post COVID-19, I'm extremely shocked that after a month of closures, the store has done absolutely nothing to protect or make the consumers feel protected while shopping. I found a few signs regarding social distancing, but that's it. No plastic dividers at the registers; no clear directions near the registers while standing in line or around the store; the bathrooms were disgusting.... so much so that their own supervisor came in, looked into every stall, left out and came back a minute later with a ball of paper towels with something sprayed on it, wiped down a stall for HER use, used it and left. I am absolutely appalled that she did that! I know she's a supervisor, because I saw her later responding to another complaint at the registers. Anyway, the restrooms looked like they hadn't been cleaned at all that day and it was around 4pm when we were there. Shame on management! Shame on this store! I feel very sorry for the front line employees.... NO PROTECTION WHATSOEVER! I felt more protected at my nail salon. Smh..... also, some of the employees, although they were wearing masks, had them pushed down below their chin. They only work if you're actually...