Kohl's — Local services in Draper

Kohl’s Draper store wait time for Amazon returns even 11 days after Christmas is excessively long because store management will only allow ONE employee, paid by Amazon, to do the returns while having no other lines anywhere in their store! (My guess is when Amazon returns slow down though they won’t have any problem having the Amazon paid employee helping in the nearby toy and home goods departments.) A consistent wait line of 15+ people waiting approximately 45+ minutes to actually make a return is common! The woman standing next to me left after 15 minutes stating she tried to complete the return last week and the situation was no different than today stating she didn’t have an hour to wait today. A call to management while in line generates NO additional help or even a manager walk by to check on things; and you certainly don’t have time after waiting in line forever to complete the return to use the $5 off Kohl’s coupon they want you to spend on a purchase while at their store! Terrible service and a black eye for Amazon and Kohl’s, which produces disloyalty and a very negative customer experience! I and everyone else in line today mumbled the same thing . . . “I won’t make the mistake of returning to Kohl’s for an Amazon return or anything else in the future!” It only takes one negative experience to loose a customer and 10 positive experiences to win them back. Good luck with that Kohl’s.

PS: The return clerk held up well under the stress and worked hard to process things as quickly as possible so I complimented her before walking out without using my...

I've learned to shop at Kohls cautiously! I used to love this store with good products and deals! However, the tactics that cashiers are being forced to use on customers for opening a line of credit is downright harassment! The lady checking me out yesterday was very kind and I told her no several times to the credit card and I felt like I was being nice about it. I explained that I don't need another line of credit, I don't want more debt to pay later, all reasonable actions but she just kept on. She even used the customer behind me to attempt to get me to save money by opening a credit card. I finally told her that I was absolutely not doing it, I know the CEO would love that! . It was a very frustrating experience and has left a very sour taste in my mouth with regards to shopping here. A woman refusing to take no as an answer from an another woman was even more unsettling. Not sure I will be back. Lay off on the rewards credit card bit and shopping here would be somewhat enjoyable! We are like 1.17 trillion dollars in credit card debt in...

I would avoid the jewelry department unless you like being interrogated and treated like a criminal for trying to return a ring.

My wife was gifted a ring that didn't fit. She attempted to return the ring and instead of providing customer service, the representative called security over and started asking probing questions. Yikes!

She said forget it - obviously, it's not worth being hassled... especially after my wife has been a loyal customer for over a decade.

Then apparently she overheard the same workers talking loudly about the situation a few minutes later. Shocking lack of professionalism... whoever manages the jewelry department ought to be fired. I personally will happily take my business elsewhere; other department stores might be able to fulfill the most basic level of customer service and professionalism.

My advice: stay far away.

Edit: same story today on 10.14.2021. They have a glorified security guard who tries to intimidate my wife everytime she enters the store. Gross store, terrible management, creepy security...