I originally chose a dress from Love and Curve's sister store, The Bride Room. Love and Curves was a big part of my dress story though, and I wanted to share the amazing customer service I received after an issue arose that was out of The Bride Room's control. Originally my dress had an estimated arrival of early August. I called early August to confirm this was still on track. Jessica was able to see that my dress was supposed to ship on the 13th and arrive about a week later. This was a little later than the estimate, but not a big deal. Jessica then also emailed the manufacturer to confirm this was still on track. A little over a week after the 13th I was contacted by Jessica. She had been watching for my dress, and when it hadn't come in as expected she immediately contacted the manufacturer. After some research it was discovered that the dress had been lost in shipping by UPS. This was not the news I wanted to hear of course, but how it has been handled has been phenomenal! I'm absolutely blown away!
First, Jessica was so professional in how she told me the news. She was extremely sympathetic, but also very reassuring that they could still get my same dress and take care of alterations in time for my wedding (7 weeks out). While I was initially heartbroken, I felt so much confidence that Jessica would deliver. The next day Jessica contacted me again with more details. The manufacturer was going to expedite remaking my dress, and it would arrive mid-September. Their alterations shop would also waive any rush fees, and I would still have my dress in time for my bridals and wedding in early October. As if this wasn't enough, Jessica then offered, for my peace of mind, for me to come and pick a backup dress out that they would hold for alterations in the very unlikely event that my replacement dress did not make the timeline. While I loved my initial dress and couldn't imagine wanting a different one, this was absolutely the peace of mind I needed to know no matter what I would have a beautiful dress that I loved.
My appointment to find my backup dress was at their new sister shop, Love and Curves- and I loved it! My appointment was with Laurel, the owner. She had come in herself to make sure I was taken care of. She also is the head of alterations and knew exactly what could be done to each dress, if needed. Laurel also told me that if I found a dress that I liked even better than my original that they would just do it as an even exchange and we would start alterations on that dress- again above and beyond service. I didn't think I could find a better dress, but I was wrong. The second dress I tried on was one Jessica had pulled ahead for me knowing the aesthetic of my original dress. I immediately fell in love. I tried on a few others, but put it back on and knew it was THE dress. It was everything my original dress was and more. My first dress made me feel like a princess, this one made me feel like a QUEEN! Laurel confirmed that I wasn't settling for this dress, and I truly wasn't, so we scheduled alterations. No "let's wait and see if your dress comes in", just a "Iet's take care of business". Laurel and her team took this stressful situation and made it completely stress-free!
I've now had my first alterations appointment with Laurel at Alterations Artistry. Again, Laurel delivered excellent service, by waiving the build up change, as my original dress did not need a build up. This was not something I had to ask for, she offered. She has been so easy to work with, and I'm so excited for the final product, which I'll have in plenty of time for my bridals and wedding.
I would recommend The Bride Room and Love and Curves, to Every.Single.Bride. You want people who will go above and beyond in your corner, especially for such a big day. Laurel and her team have rectified this situation in every way!!!...
Read moreWow I love the way this dress shop approaches the task at hand this is a plus size brides dream treatment over here staff is super good at hyping you up they not only make you feel good but they ask a lot of questions make you feel heard and your vision feel seen and the dresses are very stunning I’ve looked at a lot and this is a great selection for plus size girlies definitely pricey but I think worth it for the specific look and fit for plus size girls that we simply can’t find anything to even try on at none plus size stores here you will have a dress shopping bestie and they will take great care of you but warning have a higher price point ranging 1,500 to 2,500 give or take so I recommend having at least 1,800 for a budget here also my girl here was even looking at my face for reactions and that just like verified the way I felt because she saw me light up in the one the only thing that could of made it a little better is a bell or a sign that says I said yes to the dress I think would be cute they have a very beautiful shop small but she...
Read moreI was nervous to start the wedding dress shopping experience due to being plus-size and worrying about what stores may carry my size while also having flattering styles. But, after some searching, I found Love and Curves and they made my experience perfect and I found my dream dress! Kae was absolutely AMAZING at helping me find it!! ✨ She really took the time to understand what I was looking for and listen to my thoughts on each of the dresses. I loved the atmosphere of the location and she even played Taylor Swift for me as I tried on dresses, since I had mentioned she was my fave singer!! Their selection of dresses are so beautiful and inclusive!! 💖 If you are a plus-size bride-to-be looking for your perfect dress that will make you feel beautiful, confident, and like you just walked out of a fairytale, Love and Curves is the place to go! I would definitely recommend them to everyone! Sooooo happy with my experience and can't wait to marry the love of my life in this...
Read more