Such a bad experience. Kids were excited to see the plush toys and Pokémon. The son and mother watch you like a hawk and make you feel Uncomfortable. My son picked up a hand fan which was handle by probably 50 other people before us which was not even in a cover. My son looked at it and he immediately asked him to put it back. We decided to start walking out and he accused my son of breaking the hand fan and said the pin came off and that we had to pay. Honestly felt like a set up to make people pay for broken items when they are touched. We ended up paying $3.99 for an already broken piece which should not have even been there and it should not cost more than 50c. Please avoid this store at all cost and keep your kids close unless you want to have an unpleasant shopping experience and be accused of breaking studs. Wish I could give this store 0...
Read moreThis place is TERRIBLE! If I could give this place negative stars I would. The lady who works here is not only rude to customers but when I asked to see something in the window to purchase she refused saying the “manager” would fire her if she sold me something. When I asked to see the manager, the manager is out. When I asked when the manager would be back, “you can’t speak to the manager” was the response. Is there even a real manager or is this place just run on the whim of employees? When I needed to return a Funko Pop because it was a duplicate of one I had, I was told I had to exchange it or I had to keep it. No where in the store or on the receipt is there a statement says this and I only had the pop one week. Finally after arguing with her she gave me my money back. I will never shop here again. AWFUL...
Read moreMy son put in a dollar into the pokemon card machine, but nothing came out. He and his mother talked to the lady there, but she was very rude and said it's just a dollar... She did not want to return the dollar, and told them to come back later today. My son gave up and said nevermind, let her keep the dollar. My wife fought on and got the dollar back... all this for a dollar. But it's not just about money; it's about respect and care of the customer. We feel bad for our son because he really liked the place until now. I'm seeing other reviews here about how this old lady treats others as well. I hope she can start treating...
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