Rogue Robot Games & Comics — Local services in Duluth

Went in to order a game I could've ordered on the internet and had in 2 days for much cheaper. Adventure Time themed Munchkin. Instead, as a 25 year Duluth native I decided to support my local game shop that I've supported since it was Robin Goodfellow on Lake Ave.

Paid in full when I put in the order and asked when it might be in as I needed it within 1 month.

Was told they MIGHT have it in a month. (How?)

Didn't have it in a month. No explanation.

Told me they'd call me when it came in.

Didn't call me when it came in. No explaination.

I've called six times to find out the status of my order, literally nobody I have talked to has any clue what's going on. I've left my number 5 times and gotten called back twice.

I finally talked to the owner who was very polite and helpful and told me he would ship the package if I gave him my address.

I called back again a week later to see if it had shipped. The woman on the phone put me on hold for ten minutes while she asked everyone about the status, and said that if I had paid for it then they wouldn't put it out to sell to be sold if I had, (I didn't even know my order was at risk of being sold to another customer until she dropped that gem on me) but followed up that they had no record of me paying for it. Meanwhile, the receipt is still in my wallet. She was so snarky and accusatory that I ended up hanging up (still on hold) since enough of my time had been wasted dealing with this EXTREMELY SIMPLE transaction. I haven't received a call back. They probably don't have my number. I only left it 5 times.

The ordeal has now taken 4-5 hours to sort out and is no longer worth my time or worry. I bought it off Amazon instead. To the business, keep my 35 bucks, and use it to buy a book on customer service and book keeping. You can get them off of Amazon, and they'll be there in 2 days.

I realize that this post comes off as very heated, I assure you I was nothing but polite and patient the entire time and finally had to post something as I was treated like absolute garbage in return. 2 months? I could've ordered a house and it would be...

Great shop! A little hard to find, but worth the effort. Their retail space may seem a little cramped, but they do a good job of using every inch of it. At the same time the total use of their space seems to exude a very good attitude. What I mean is when you first enter it's obvious that first and foremost they are a store where you can get a great variety of various geekdom products, but in the heart of the shop they very physically demonstrate they are really focused on the fans of those geekdoms. they have a relatively large area (about half of their total space I think!) dedicated for anyone who is seeking room to play some of the games of types they offer. The staff on hand seemed very friendly and knowledgeable without any pushiness. Specific to the type of store I would say they seem to have an EXCELLENT selection and stock of graphic novels, and for various miniatures as well. Parking can be a nuisance for any downtown store, but this store is only across the avenue and 2 doors down or so from a bus stop so it's not bad at all if you...

The Rogue Robot has instant curb appeal with it's well done sign pointing down the stairway into it's below street level store. The store itself, while small, manages to pull of a sizable gaming area that is quite comfortable for those close to downtown looking to game on events or weekends. The store seemed to be run by one very hard working, competent 14 year old and contained all the the things I look for in a comic establishment. They had two back issues that I haven't been able to find, a Shuma Gorath Heroclix (as well as the gigantic Fin Fang Foom which shows it's dedication to that particular game) as well a decent variety of other Games Workshop staples. I was very happy to visit Rogue Robot and will keep it in mind whenever I find myself...