Saint Laurent — Local services in East Rutherford

I purchased a bag here with Ashley’s assistance. When I asked if they had a new one in stock, she said yes and left for quite some time before returning with a packaged bag. Typically, a new item would be shown to the customer for confirmation, but she had already packed it. I asked if it was indeed new, and she assured me it was. I trusted her despite my doubts. However, upon opening it at home, I immediately recognized it as the display bag I had previously seen—it had the same wrinkles, fingerprints, and dust on the pouch as the one on display.

Take a look at these photos. If I had bought this as a gift for a friend, it would have felt like giving them a used bag. This is incredibly disappointing and unacceptable.

If it was a display item, Ashley should have informed me and cleaned it before handing it over. If it was genuinely new, she should have shown me the bag to confirm. I was very disappointed when I realized this at home.

Today, I returned to the store to request a refund. The supervisor, Jackie, helped me with the refund and was very kind. This was my second bag purchase here, but due to Ashley’s attitude and lack of transparency, I don’t plan on returning...

I writing this in complete awe of the level of excellence an employee from this location exhibited. I’m based out of Austin, Texas. I was shopping online and was blessed to have been put in contact with a Ms. Jaclyn. Through our conversations, not only did she go above and beyond with suggestions, punctuality, professionalism, her whit and her commitment to excellent service. She made sure to inform me of every step along the way, to asking what sorta packaging I want. She made sure she was taking care of me and offering details that exceeded my expectations. Mind you, I’m in Austin. She updated with me photos and videos of the product when I couldn’t see it locally. I intend of reaching out to her again when I’m purchasing further YSL items. YSL, you’re blessed to have an employee...

Should have caught the names of the employee that helped me, but didn't really pay attention. Came to the store looking for sneakers, the gentlemen that assisted me was very kind. Unfortunately, they did not have the color I wanted, but the same sneaker was available only in a different color. All I wanted to do was try it on before I ordered the color I actually wanted. Then another sales associate came out, a lady, and right off the bat I could tell she was a problem. Advised me that I need to place a deposit on the item if I want to try it on. Felt very disrespected, shopped at Prada, Gucci, Hermes, and have never had someone tell me I needed to place a non-refundable deposit for just...