Camille La Vie — Local services in Elizabeth

March 5, 2025, 4:20pm, shoe section of Camille la vie, Jersey Gardens Mall, Elizabeth, NJ. Camille la vie, this review is more so regarding the customer service than the actual store. The store and dresses itself were beautiful. Which is why I recommended for my daughter to shop here for her Senior Prom dress this coming May. As we browsed the store my daughter picked out at least 3-4 dresses that she loved, so we proceeded toward the fitting room so she can try them on. We were accompanied by her father who for obvious reasons could not go into the fitting room. I decided to stay in front of the fitting room with him. I'm currently 26 weeks pregnant, high risk and at the moment feeling fatigued so I moved one of the ottoman chairs in front of the fitting room far distance by the shoes but close enough so that I could have a clear view of my daughter when she came out the fitting room with the dresses on. As I'm sitting in the shoe department on the ottoman an African American woman, mid 50s, wearing a white shirt, cat-eye glasses, high ponytail bun, approaches me and tells me that I had to return the ottoman to its original position and when I asked her why she stated that IT DIDNT BELONG WHERE I PLACED IT. I explained to her that I was pregnant and I needed to sit down and also be able to see my daughter try on her dresses. " THE OTTOMON WAS STILL IN ITS ORIGINAL SHOE SECTION. I JUST MOVED IT TO A DIFFERENT PART OF THE SHOE. SECTION." Her response was that SHE UNDERSTANDS BUT I HAVE TO PUT THE SEAT BACK. IF I MOVE THE CHAIR THEN EVERYONE ELSE WILL MOVE THE CHAIR!!! SHE ALSO MENTIONED IN A TONE THAT SHE ASKED ME NICELY AS IF SHE WOULD HAVE ME REMOVED FROM THE STORE IF I DID NOT PUT THE OTTOMON BACK. OWNER OF "Camille La Vie" this treatment is unacceptable. My daughter is going to prom and the memory that she has of trying on her dresses included her mom being discriminated against and harassed for trying to recover from feeling lethargic in my high risk pregnancy is simply cruel. "WHAT ABOUT OTHER PREGNANT WOMEN WHO ENYER YOUR STORE. WILL THEY BE TREATED WITH THE SAME CUSTOMER SERVICE?" Your employee displayed no sympathy or compassion for me as a pregnant woman dispite me explaining to her my condition. I was only trying to see my daughter try on her dresses. And her father and I were purchasing all 4 dresses that easily amounted to at least $2,000.00 IF NOT MORE to ensure that our babygirl had options for every teenage girls most important day of high school, Prom. I even suggested that we shop there for her graduation dress. But her father and I decided to leave the dresses behind because we felt that the treatment i received spoke volumes to how we were valued as customers. In my fragile condition I was not made comfortable in your establishment. And to spend $2,000.00 with an establishment that didn't value us as customers just simply felt wrong. And as sad and disappointed as my daughter felt. As sad and disappointed we felt as parents we felt that the decision we made was more important. I was so saddened by the unruly treatment I received. That employee should really be reinstructed on what customer is. And if somehow she's a manager?!, My Goodness. Very...

Hello,

I am writing about the worse shopping experience and customer service in my life. I am getting married in August and we were so excited to have finally found a dress for my mom, Jacqueline Lattie.

There was only one size (12) available in the store; however, it was damaged in two different locations.

I inquired about our options and asked them to please look into their system. We were informed that there was another size 12 at the Secaucus store but that they could not guarantee that it was not also damaged. In retrospect, this was a very manipulative tactic.

I asked for a concession and was only offered a 10% discount, which would not cover the cost of fixing this dress.

After I expressed my dissatisfaction, that associate/manager asked the other manager to help us (Ms. Denise); and she informed us that they could actually fix the two defects and we can return to pick the dress up in one week.

My mother called on two separate occasions and spoke with Ms. Shirley on 3/20/19 and again today (on 3/24/19) before we drove an hour to the store.

We received the garment with a written "DONE" on the alteration receipt. Fortunately, I inspected the dress and the two defects were actually NOT fixed.

The root cause analysis of this scenario appears to be that the seamstress is Spanish-speaking while the documentation on the alteration receipt (used as her instructions on what to fix) was written in English. As an immigrant myself, I am sensitive to these issues. However, there needs to be a work-flow created that does not enable this type of error to occur.

They called for an associate who translated in the store and the seamstress expressed that she cannot fix the defect on the dress.

We expended almost 4-hours commuting, suffered through poor customer service, were deceived on numerous counts, and paid almost $400 for a defective dress (Item 04163739).

I am looking forward to speaking to someone on how to rectify this...

Visited the store for the very first time with a friend who is getting married. We were shopping for Flower girl dresses. We picked one dressed up and within an hour went to pick up the second Flower girl dress after receiving confirmation from the parent that they would be in attendance. We went back to the store and picked up the SAME flower girl dress. When we reached the register a worker by the name of Shirley was going to attend to us. She was beyond RUDE, DISRESPECTFUL and MOST of all very unprofessional! Good Customer Service is the driving force behind any thriving business. This lady Shirley does not understand this key of good customer service. She was adamant on charging $199.00 for the same dress that was just purchased for $75.00. The dresses were originally $199.00 then had a sale price of $149.99 and was placed on the 50% section. We showed her the previously purchased same dress with the receipt and all. She refused to admit and recognize that the mistake was on the stores part and she should have honored the correct price of which was paid earlier. See the second dress was tagged wrong, but she was not willing to admit their mistake. We tried speaking to her and pointing out the error, she refused! We told her it was for a wedding and two dresses were needed. She did not care. She was so NASTY. I have never encountered such poor customer service in any store! My friend eventually went back a few days later, and picked up the dress for $75.00, but she was never given an apology by Shirley or the manager when they were at fault! Poor customer service skills. Shirley needs to sit in a class and learn what the driving force is to every successful business. I hope no other customer has to deal with this. It made what was supposed to be a joyful shopping experience, and very...