Saks OFF 5TH — Local services in Elizabeth

Please be warned that in this location I was sold a defective and low-quality SAKS branded garment. Most importantly however, the managers here will most probably not honor returns of defective items even if one is within the cut-off period. I will explain shortly. My wife purchased as a Christmas gift a Saks Fifth Ave. branded sweater of merino wool. It is one of my favorite items from the brand which I loyally buy every year. I opened the present, removed the tags and placed it in my drawer for future use. When I went to wear it a couple of days later, the weave literally fell apart as I was touching it, leaving a large hole, right in front of the blouse, on the chest area. I looked for the tags but in all honesty I was not expecting to return a gift from my wife and even more so I was not expecting a Saks Fifth Avenue defective item. My wife luckily had saved the receipt and with that I was certain that if I made my plea about the defective item, the manager of a prestigious store was certain to understand. But that's where I was mistaken. It may have the brand "SAKS" in the name but have no doubt, the "OFF" part is literal, it means "keep off" (of third rate merchandise and the corresponding hustle). In the end it didn't matter if I had the receipt or if I was within the 30-day period as the manager told me blatantly that "even if I had the tags and I was within the 30 day return period she would still not accept return or exchange". As to what she based her decision on, I never got a response. And I was as polite as one can be when making my plea, basically stating that nobody would lose any sleep over a $100 sweater but it was a matter of principle and it mattered to me because in my eyes SAKS (on or off) FIFTH AVENUE had sold me a defective item and they should admit to the fact. I know the company will probably not lose any sleep too over this but I did let corporate know of the situation so they can act on it if they deem it important. To the shopper who happens to visit this location I would just say to be very wary of what they are buying, check for defects before leaving the cashier and definitely hold on to their...

First of all I never write reviews but I was treated so poorly and had the worst customer service experience ever!!! I work for Saks fifth Avenue and purchased some balenciaga sunglasses however upon receiving my item I changed my mind and because the company charges $10 shipping on every order and an additional $10 to ship it back I decided to bring it into the store. First of all the location is extremely busy disorganized and there was only two cashiers one being the manager. I waited over 30 mins online when finally getting to the register I had the worst customer service experience ever. Employee or not I have never been treated so poorly in any establishment. First the manager accused me of wearing the item when the sunglasses were in pristine condition, she went on to say the tags were off when clearly the tags were attached! Then she proceeded to make the return and said that I was returning a different product when in the picture confirmation the glasses we’re exactly the same. She argued with me for 3 minutes saying the item was black when the item was grey in the description and in person. Saks off fifth does not even carry this item in black because I checked myself online and in store. She refused to take my return and said I would have to ship it back which I was really upset about because I told her the reason I brought it in was to not be charged the $10 fee but of course she didn’t care and said yes you have to pay and ship it back because I was apparently returning the wrong color which was not the case at all. I will be reporting this to corporate. I asked to speak to the manager and she said she was the manager her name was Diane. Not only did I wait 30 mins online but then got accused of wearing the items although tags were attached and then when returning the item she argued with me about the color and how I was returning a different product. I work at saks I would never jeapordize my job over a pair of sunglasses that cost $169. However, I called customer service and not only did they refund my shipping fee but waived the shipping charge to ship it back for the inconvenience. Worst...

During my visit, I approached the cashier on duty, a black woman who appeared to be in her late 40s to 50s, and asked for assistance in unlocking an item from the designer clothing rack. She told me to go to the security man at the main door and told me to ask him to call someone to the jewelry department, (Although it is her responsibility to assist customers, I was courteous enough to do what she said) As I acknowledged what she explained and responded with "okay," she spoke to me in a demeaning tone, saying, "Did you hear what I said?" I politely replied that I did, but she then demanded, "OK. THEN WHAT DID I SAY, REPEAT WHAT I SAID." I was astonished and deeply offended by this treatment. Her tone and manner were unprofessional, disrespectful, and, in my view, discriminatory. As a customer, I expect to be treated with courtesy and respect, regardless of my background or appearance. This interaction left me feeling mistreated and humiliated. I immediately raised my concerns with the store manager and provided the time of the incident as well as the details of what transpired. While the manager assured me they would address the matter, I did not feel that the gravity of the situation was adequately acknowledged at the moment. I am extremely disappointed by the unprofessionalism displayed by this cashier. Such behavior not only reflects poorly on the individual employee but also tarnishes the store's reputation for customer service. Racial discrimination and condescending treatment of customers have no place in any establishment. I urge the management to take appropriate action to address this behavior and ensure that all staff are adequately trained in customer service and workplace...