O'Reilly Auto Parts — Local services in Eureka Springs

My business work van was having alternator issues which is extremely priority for me. Went to Oreillys, was sold a wrong alternator and didn’t know until after trying to install it. Went back for another, in which another salesperson told me the manager sold me the wrong one. Got the new alternator installed along with a new battery in which I bought there. Drove to the next town and did a job only to have my battery drain and got stuck on the side of the road. Got the battery charged twice and made it back to my shop. Removed the alternator and battery and took it back to Oreillys where Randal (manager) assisted. He “tested” the alternator and said it was good and condescendingly told me, “you bought it, and installed it, it’s your buddy. You obviously have bigger issues than your alternator”. He did give me a refund for the alternator but did not return the battery.

Subsequently, I took my van to a local mechanic. The mechanic verified it was a faulty alternator. $300 later, replaced the alternator and it works fine now and my business is back up and running.

This was the 3rd or 4th time Oreillys employees have sold me wrong parts. On another occasion, they sold me wrong parts for my steering in which disabled my work vehicle only having to tow it to a local mechanic to have it fixed.

NAPA employees are personable, professional, and authentic. The rule is, I don’t owe you an apology for your parts being faulty, you owe me one. Show some respect. I’ll take my...

I've bought plenty of parts and supplies at both the ES and Berryville stores - and honestly, all the counter staff have attitudes. The worst I'm experiencing is the ES store: lately I've had an issue with my vehicle that's required me to use their code scanner. What a pain in the ass; you'd think I was asking them to wash my car or something. Even the manager seemed annoyed having to hook my car up to the scanner. I've spent too much money at O'Reillys to be treated this way; and even if I hadn't – Nobody deserves to be treated like this . Believe me – if we're coming to you to ask for the scanner we're already stressed out at the prospect of a major problem with our vehicle. We don't need your humiliation and apathetic treatment on top of it. And lastly – quit hiring losers that don't know the first thing about customer service. Until then I recommend going to AutoZone if you want to be treated with...

Went in to buy a battery and windshield wipers. They offered to install both for me and I said yes thinking it would be a few minutes tops. Turned out to be a difficult task as I had let my battery corrosion get real bad requiring new connection thingys. The gentlemen was very kind and went above and beyond to make sure he fixed everything the way it should be! I was very grateful and there was no extra charge for...