Interior Upholstery — Local services in Fairbanks

Interior Upholstery made a terrific custom upholstered daybed cushion for me in 2018. I naturally returned to this business in 2022 for a similar one. I showed the owner what he made before, and put down a deposit for half the estimated project cost. Unfortunately, he forgot to include the foam expense in the estimate, which combined with generally higher prices made the project unviable for us.

After discussing ways to reduce project cost, including explicitly conveying through a phone conversation not to buy any materials (e.g., foam), I determined it was too expensive and asked for the deposit back. The owner claimed he had ordered the foam already and therefore the deposit would cover the material cost (he also wanted to charge for "cutting the foam"). He was evasive about returning the deposit, insisting he had already lost money on the foam and still had to cut it. He was difficult to contact, and we had to make multiple visits to his business.

Ultimately, he offered a piece of dirty foam that he had glued together as "the piece he had ordered for us". When he offered this piece of foam, we again reiterated that this wasn't what we had agreed to but he insisted he had no money to refund. We decided to cut our losses (and aggravation) and left.

If you visit this business, I hope you get the 2018 owner rather than his 2022 version, and don't give a penny in deposit before getting something in...

Tried to rip me off big time!!! So I called asking to have something sewn same day which obviously isn't a common thing to do but I needed it fixed that day. On the phone he said it's 50$ per hour and he said he'd do it for 100$ cash (about 30 minutes to 1h worth of work but since I was desperate I was happy to pay a premium). I take out 100 dollars and drive across town to show him what I needed and he offered to do it for 500$!!! I shouldn't have told him I had a flight to catch later that day. He also said that I couldn't stay at his shop while he's doing it because he had an appointment of some sort. Even if he wasn't interested in doing the job he could have told me but trying to take advantage of me like that just isn't right. Definitely wouldn't recommend...

Our double cushion reclining sofa with vinyl peeling was to be reupholstered w genuine leather. At first the project was exciting but quickly diminished. The owner/operator underestimated the amount of hides needed on a leather special order. Could not order like material to finish. The o/o missed multiple written deadlines that he set for completion. O/o refused to let me see progress. SEVEN months later I demanded to see sofa. Caught o/o in another lie that he ordered new leather. He did not. He became hostile and canceled agreement. He returned a once completed couch on a pallet in so many pieces (many missing) it was non-repairable. Am suing in Small Claims for loss and damages totaling $2300. I will update when suit is decided. Do...