High Paw Pet Supplies — Local services in Fairplay

Three weeks ago, one of my beloved dogs was diagnosed with stage 4 mast cell cancer. As part of his care, I transitioned him from kibble to a lightly cooked diet to support him holistically alongside his medications. I visited High Paw Pet Supplies in Fairplay, where Rachel—an incredibly kind and helpful associate—assisted me in selecting several items, including Honest Kitchen’s Limited Edition food. She mentioned she feeds her own dog the same brand and kindly assured me I could return it if it didn’t work out.

Sadly, my sweet boy passed away less than a week later. We used maybe one cup of the food.

I returned to the store today to see if I could either return the product or receive store credit. Unfortunately, Rachel wasn’t there, and the person who did help me was extremely cold and dismissive. She stated they could not accept the return because my dog had passed—implying that a return would only be honored if something was wrong with the product or the dog didn’t like it. I wasn’t asking for much—just a little compassion.

This experience wasn’t about the money—it was about the cold, heartless attitude I received while still grieving the loss of my companion. That brief interaction was incredibly painful. I left feeling hurt and unseen.

I will not return to this...

So happy this store is here! We are here for a short time every year and always bring enough dog food. This year however, we switched to freeze dried and were running low. I went into High Paw Pet to see about an alternative to what we have thinking no way would they have our brand. They had it! I was so happy and very impressed not only with what I bought but the fantastic choices of foods and brands for different animals. What a gem of a store and the fantastic selection of supplies all around. Good to know we will always be able to find...

This place advertises being open @ 9am on Saturday during the last weekend of July, which is for Fairplay a big deal. It’s the Burro Days . I left my dogs leash at a friend‘s cabin & II needed to get into town to watch the Lama races and at 9:20 the store was still not open. I had to go to Ace Hardware down the street to go get his leash. I had friends coming in from Denver. I will be back to Fairplay, but never here. I don’t care how local it promotes itself. Bad business to not be open...