T-Mobile — Local services in Fenton

Choosing a carrier these days is tough. At&t doesn't price to competively and neither does Verizon. My dad decided to switch us over to Sprint for the cost effectiveness and seeming quality. Also agreat deal on the s9 plus if you use their service for 12 months. When in the store the manager informed me Sprint had the fastest data speeds up to 30 mbps. I've yet to ever reach more than 15 mbps anywhere I've been with the phone. Even with full 5 bars of service I don't get impressive speeds regardless of where I have been. I was also told by the manager that things would be getting even better very soon due to the T-Mobile and Sprint merger. Although looking into it this is actually the 3rd time they have tried to merge. It's not likely and if it does take place it will be a year or more away. Next the service in general isn't competitive with at&t. If I go too far indoors just about anywhere I get one bar. With one bar I can't keep a phone call, can't download anything at a reasonable speed or even use search engines effectively. Also my call quality is noticeably worse than that of at&t's service. There is not as much detail to the voice, and calls drop which I never experienced with AT&T. Most of the people who work here are very considerate. I feel there is misinformation spread quite regularly as I look through the reviews. I'm really not happy with my phone as a result of the service provider I have. I understand the idea of you get what you pay for but when the manager backs up the company insisting the service is the same if not better yet it doesn't hold up to his words, it puts a bad taste in your mouth and makes you feel like you were duped. I believe I'm past the 14 days to take things back as I had a family vacation planned shortly after I purchased the phone....

My wife and I spent Saturday, October 16th, at their store looking to lower our monthly bill from AT&T. We left the store with two free new phones (apart from sales tax). We reduced our monthly bill from $145 to $123 per month, which was explained to me: "will not change throughout the duration of your new contract." By the time I received my second bill, they wanted $162? After speaking with management, they would just keep reverting to what the plan cost breakdown was that was entered into their system and avoided any responsibility for poor counseling/dishonesty. I said, "Okay, how about we bring our phones back, and we'll just cancel this deal?" She said, "No, it's been over 14 days." I proceeded to explain "I didn't know their was a problem until I received my second bill with the inflated price a month later?" Gravois bluffs T Mobile was unwilling to accept any responsibility or modify my account in any way, except if I wanted to drop insurance? Management seemed superficial, unknowledgeble, and treated me like a second-class citizen who has nothing better to do. In the end, I pay $17 more a month than AT&T for poorer 5G service. I can't stand dishonesty. Proceed...

We switched from ATT to sprint and have had nothing but great experiences at this store. We worked closely with Tom and he has been nothing but helpful. I have also worked with Clinton over the phone. Both have provided nothing but great service. We had issues with customer service at ATT so it's a huge relief to be working with such great employees during our switch. We stopped in at a different location when I first got my galaxy s7 because I was having issues with transferring pictures over. This location just happened to be in the neighborhood we were in. They did nothing but try to sell us speakers, different phones, accessories, etc. What we thought would be a 5 min stop, turned into a 2.5 hour stop because they didn't was us to leave without selling us something. So a big thanks to the Fenton employees for making our...