Verizon — Local services in Fenton

Easy to talk to and quicker than I expected it was to take up my day. 10/10 I’d shop again. Hey everybody, I get it when a place just has a random 5star rating and it seems doubtful. But I do hope that you guys could humor me in this honest review😉: my experience with this specific store was improved greatly with my interaction of staff. The obvious fact is that their job is to sell products and to be as friendly as possible to strangers. I cannot stress enough how important it is to me to brag about their personability, how patience and “professionalism” they showed on a stressful day. For me figuring out how to set myself up on a new phone is more stressful than it probably is for an average person 😅. But everything I asked (even stupid questions) were answered with regular common terminology and lingo. I didn’t feel like I was being treated like a little kid. Wasn’t rushed to buy, or make commitments. The learning curve of the iPhone 13 not having a home button, ugh. No joke they had a print out cheat sheet on the subject!🤩 The three employees who were just regular people and helped me was Tanya, and Zach. Even Susan exchanged a little chitchat about product design of mag safe tech that I haven’t ever used before. I actually purchased a new iPhone 13! The last model I had was a iPhone 7s. I actually had problems with the microphone not ever picking up on myself or others calling me…😒 no joke- had to use blue tooth earbuds for voice recognition, voice chats, asking Siri verbally, etc. happened overnight out of the blue after an updatet. Rip 🪦. Tanya was the first person to help us (husband and I) with buying/ordering my purchase. We came back to the store on another day to pick it up and set up. But Tanya wasn’t there that shift. Even though she was the one with all my set up information and paperwork, Zack was available to help me. He basically started where Tanya left off, due to her notes saved that very first day. Thanks to you guys...

I had an absolutely horrible experience at Horizon this morning. I came in at 9:47 so they’ve been open for a while, Shawn asked who is the district manager was sitting on his phone asked us what the problem was, didn’t really hear what I said. Looked at the phone for a second. Put it down and started typing away on his laptop right in front of us while ignoring us! He then got up and went to the back room so I looked at his laptop screen and saw that he had a calendar up so he was doing his personal planning and completely disregarding me and my son. He came back from the break room without any explanation of what he was doing and why he wasn’t able to help us right away. Sat down, opened his phone, opened his emails,… and then we heard video game sounds coming from his phone.

Then he went in the back room again without any explanation. He came back with the tablet so that he could sign us in. The whole thing probably took 10 minutes of us sitting there waiting patiently. He did not make eye contact with us and he did not talk to us or explain anything. Incredibly rude.

So once he actually deemed us worthy of his attention, he called Support and was horribly rude to the person Support! At one point, the guy on the phone asked is this the right email. The guy reached his hand out for me to give him my phone with the email pulled up, and said yeah there’s no email yet. Tech-support wasn’t asking if the email had come through. He was just trying to verify that he was going to send it to the right email address. Shawn seems to think that he’s smarter than everyone else and nobody deserves any patience at all.

I can’t imagine how horrible it must be for any employee to work under this guy. He was rude, dismissive, and if I come back and see him, I’m gonna wait until somebody else arrives, cause I don’t want to deal with that guy ever again. Horrible,...

If I could give zero stars to this Verizon store I would. I originally went in the store because I was trying to fix my Wi-Fi box that I got from Verizon. It was an older box and we weren't getting internet very well so I just wanted to get an upgraded box or someone walked me through what I could do to get this box up to speed.

It's a long story so I'll give you the cliff notes. Basically I was given a telephone number to call customer service and they would take care of it. I was giving that number and a different number 3 to 4 different times. It was very difficult to get through on the telephone lines and when I finally did get a call back they said I had the wrong department and I would need to call another number.

I finally got a shipping label to send the box back because in between all those trips and phone calls I decided to go up to AT& T and see if they could help me with getting a better internet. And of course I walked out with a new box that night.

Now I just try to go up to the Verizon store again and cancel my automatic payment that comes out every month and they try to give me another number. I was not taking that as they're not really doing anything they could call while they sit there and make sure that they give good customer service. There were no customers in the but they didn't do that and I think a guy named Thomas basically asked me to leave and said he was not going to even try to help me.

The customer service at this store and some of the customer service that I received when I called is just terrible. It's not easy. It's not convenient. It's not friendly. I could go on and on.

DO NOT GO INTO THIS...