Kirkland's Home — Local services in Folsom

Purchased a lamp online to be picked up at the Palladio Kirkland's. Drove 1 hour to pick it up. Took them about 30 mins to find the order, that was ok because I got to look around the store. The lady brought my box up and asked if I want to look at it, I told her no. Both hers and my mistake. Got home unpackaged the box, the lamp is broken. Called the store the lady said just bring it in and we will exchange it. Got there a few days later to exchange it. They had none in stock. They told me they could order it but it was on back stock and it would take a few week to get it or I can go to the Sacramento store to exchange it. They called the Sacramento store to make sure they had one. The lady told me to take my receipt and they will give me a new one leaving the broken one there. They assured me that they spoke with Sacramento and it will be a smooth transaction. Then the lady chased my boyfriend in the parking lot and told him we actually have to return it and then you can purchase it from the Sacramento store. This place obviously doesn't know what they are doing and have very weak customer service skills. I am NOT a happy customer. Oh and by the way, this was my very first purchase from Kirkland's nice first impression huh?!? I'll stick to my Home Goods and Target for...

A few weeks ago, I popped into Kirkland's to take a look around. (I have not been here for a few months. I have to exercise a lot of shopping self control here). I popped in because I was in the shopping center running errands, when I noticed a lot of customers leaving the shop with almost every one of them holding bags. Hmmm, my curiosity was sparked. So off I go.

Everything in the shop was on sale. 50% for outdoor items (outdoor furniture, gardening decor, etc), and 30-40% off other items. They have a limited amount of furniture (bookcases, consoles, dressers, coffee/end tables, sofas) displayed in the shop and more sold online. The shop is neat and tidy but showcases a lot of merchandise, so walking around space is tight.

Staff here has always been is fantastic. So friendly, helpful, engaging, and approachable. They have folks walking and working the floor.

And if you are curious if Kirkland's is affiliated to Costco. Nope. It is not. Kirkland's is a home decor retail chain. The first time I shopped at a Kirkland's, I asked the staff that...

I ordered something online for pick up at the Folsom store. I got an email confirmation my order will be filled and should receive an email when ready for pick up. I noticed it was deducted from my debit card but never heard from the store. Drove there and was told my order was canceled. I asked why I was charged for the item and was told no, you’re only charged when you pick up the item.

They gave me C/s number to call and they said, I’m sure you’ll get a credit. The people at the store didn’t even want to help me other than to give me the phone number. Very disappointing, no one was even in the store so they could of helped by...