Free People — Local services in Fort Lauderdale

Love Free People and like coming to this store because it is always well organized. But the staff!!!!!! Whatever! I went into the store this morning soon after they opened so there was only 1 other customer in there. The store manager and 2 staff employees were at the checkout counter talking. I believe possibly about the work day and schedules from what I over heard. Point is, no one was in there I know they saw me because we made eye contact. Not one of the them said hello, welcome, how can we help, literally nothing. I was is the store for 10+ minutes when finally I was greeted and only because she was walking in my path and we came in close contact so it’s as if she was forced to greet me. No one even asked if I needed anything. Customer service totally sucks and the three staff members this morning of 7/19/24 need some home...

This is one of my favorite free people stores, but the staff is a bit negligent at times. I'm not sure if it's a race thing or if they didn't think I had any money or something, and I think I ended up spending over a grand since three people is not exactly a cheap place. After they saw what I was picking up, then all of a sudden I am their most valued customer. I don't really like that because it makes them seem a bit fake, but overall I did have a good experience, and I just took off a star because I think I was profiled a bit since I was wearing sweats and a t-shirt with flip-flops. Lesson for them: don't judge a book...

Rude Staff...I went to Galleria store to return an item I purchased online...what I noticed when I walked in no one said hello to me ( because the color of my skin) I assumed because everyone else that walked in after me of different race was greeted with a big Welcome to Free people...Once the item was returned I noticed the return slip did not match the amount I paid for...the cashier#523535 did not want to help me and find out what the difference incurred from...I always shop online thought I would start to shop in store...Dont think I would ever go back...not a...