SEPHORA — Local services in Fort Lauderdale

On my first visit, my associate Jessika with a K was incredibly eager to help me. I came with 2 foundations on a list that I specifically wanted to try and then buy one. She talked me out of both and instead sold me something completely different, which I purchased. I was unsure, but she said in store if it's not great you can always very easily return it, which put my mind to ease and sealed the deal. It turns out that foundation was not great for me at all, but no biggie, I came back to exchange it like 2 days later. I was very happy to see that Jessika was there because she had been so nice the first time. Sadly though, she looked me right in the eye, then looked down and saw I had a Sephora bag in my hand and literally turned around and went and HID in the last aisle of the store and even DUCKED DOWN pretending like she was attending to something on the bottom shelf in the aisle. It was so obvious she was avoiding me. She had been so incredibly nice at my first visit, but now literally ran and hid from me. I was not expecting that at all, and from that moment on I felt completely unwelcome at Sephora. She did end up helping me, but only because I purposely went and found her hiding and then asked her for help. (For the record, after she initially ran, I did mull around the store for a bit thinking she or someone else would eventually help me, but that never happened, so I had to go find her hiding and ask for help.) I could absolutely tell that she was now being pretend/fake nice to me and begrudgingly helping me. I exchanged my foundation that she had initially talked me into for the foundation I originally had come in for, but this time I didn't try anything on (although I had wanted to try the color before exchanging it) but I didn't try because I was already too mortified that she had ran and hid from me. So I just selected the color that the Makeup Forever said was the match in the new formula to the color I used to wear in the old formula and exchanged my original purchase for that and got out of there because I just did not feel good about that visit. Sadly, when I got home, I found that the color match was way off despite Makeup Forever saying that was indeed the right color match to what I used to wear in the old formula. Now here I am with an EXCHANGE that I need to go back and exchange again and I was already completely mortified by my treatment on my first exchange that I absolutely DREADED going back now. Exchanging an exchange is already uncomfortable to me and had the mistakes been my own doing, I wouldn't even have considered it. But seeing that on my first visit, the associate didn't give me what I asked for (or even a sample of what I asked for so I would know the color doesn't work), and then was so annoyed with my audacity to come exchange something on my second visit, that she literally hid from me, and that I was then too embarrassed and uncomfortable to stay and try the color, I told myself to go back there and exchange my Makeup Forever for the proper color. Unfortunately though, I really was so embarrassed by the way the Sephora associate treated me like a pariah for needing to make a simple exchange, I absolutely DREADED going back for another exchange, and so I procrastinated until it was just too late to do an exchange and literally ate that $45 dollar foundation mistake rather than go back there and risk being treated that way again. And I honestly don't have an extra $45 to spare, it was just that mortifying. So now I have a brand new foundation that I'll never use and I'll be finding another store that carries Makeup Forever and go there and just buy the right color outright. I don't think I'll ever be visiting a Sephora again. This was at the Galleria Sephora in Fort Lauderdale, but I later received a survey request from Sephora about that visit and I replied with this same story and it's been 3 weeks since then, and the Sephora survey people never even bothered to respond to me. So in general, it's an understatement to say that the Sephora customer service is a huge...

I went to this Sephora on 3/27 for an appointment my mom made. My mom made it as a surprise for my birthday so I was not involved in the scheduling. I arrived early (a few minutes after 4pm for a 4:30 appointment). When I arrived, I learned I was scheduled for a personal shopper experience and not a make-up session (eyes only due to Covid). Clearly there was a miscommunication with scheduling. The issue is how the MANAGER Sylvana responded (my associate was pleasant and tried to get approval since the store was EMPTY and the make-up artist was not doing a single thing!).

The manager came over and she was everything short of accommodating. She was condescending and told me I needed 2 hours notice to make an appointment (I had an appointment, just the wrong kind as explained above). I explained to her I had a birthday dinner and my mom made the appointment as a surprise. You would think as a manager, she would make an exception given the circumstances. Nope.

I made a purchase (out of necessity) and as I’m leaving the store, she yells out to me “‘make an appointment next time”! Not thank for coming, sorry for the inconvenience, or any professional pleasantries.

Staff, especially managers should act in a manner that is reflective of your business model. If Sylvana is a representation of Sephora’s brand, I will never shop at this location or give my business to...

I visited the Sephora at the Galleria Mall specifically looking for a lip tint. Unfortunately, my experience started off poorly. The first sales associate dismissed my request and instead shared her personal dislike for lip tints. Rather than helping me find what I asked for, she pushed other products I wasn’t interested in. I felt unheard and was ready to walk out disappointed.

Thankfully, I was then assisted by Evena, and she completely saved the day. She listened to what I wanted, took me directly to the Fenty Beauty Poutsicle Hydrating Lip Stain, and opened the door to a much better shopping experience. She also answered my questions about skincare and made thoughtful recommendations without being pushy or dismissive.

Because of her help, I ended up purchasing three amazing products: – Fenty Beauty Poutsicle Hydrating Lip Stain – Fenty Treatz Hydrating + Strengthening Lip Oil – Fenty Skin Butta Drop Whipped Oil Hydrating Body Cream

I now use the Fenty Treatz Lip Oil every day—it’s light, hydrating, and has quickly become a staple in my routine.

Evena’s professionalism, kindness, and product knowledge completely turned my experience around. She’s the reason I’ll return to this location. Sephora is lucky...