Apple The Galleria — Local services in Fort Lauderdale

*THIS IS DUE TO NO RESPONSE PROVIDED FROM THIS STORE OR STORE CREDIT FOR HORRIBLE CUSTOMER EXPERIENCE- DO NOT PURCHASE FROM THIS LOCATION.

Dear Apple Customer Relations,

I hope this message finds you well. I am writing to formally express my dissatisfaction and concern regarding a discriminatory experience my friend and I had at the Galleria Apple Store in Fort Lauderdale, Florida, on Thursday, October 17, 2024, around 1:00 PM.

I visited the store with my friend, who is Latino and speaks limited English. I was serving as his translator as he was looking to purchase several Apple products, including an Apple Vision Pro, Apple Watch Series 9, AirPods Max, a MacBook Air (128GB), AirPods 4, four HomePod Minis, a Belkin Charger, a Belkin MagSafe Charger, and the necessary accessories for each item.

After waiting for assistance for over 30 minutes, we were approached by a Caucasian unprofessional Apple worker, who was wearing an unprofessional toque while on duty. This employee is representing your company in a negative manner;from his overall harsh and unkind demeanor, to the fact that he was ignoring us and refusing to help us. We were not able to communicate with him because of the language barrier so my friend requested a translator, who showed up another 30 minutes later.

However, this individual—who was also Latino with short grey hair—rushed through the conversation, making both of us feel uncomfortable, as though we were being hurried out of the store. WE also noticed that other employees were suspecting that we were criminals as they kept hovering around our area but refused to help us. Just wanted to watch us creepily. This interaction left us feeling unwelcome, and it was clear that the level of service we were receiving was substandard and discriminatory.

The staff’s behavior at this store lacked professionalism, respect, and courtesy, particularly in how they handled my friend’s language barrier and our purchasing needs. Due to the lack of assistance and the unwelcoming environment, we left the Galleria location without completing our purchase. Instead, we went to another Apple Store in Miami City, where we received much better service and respect as human beings.

I believe that all Apple customers, regardless of background or language, deserve the same high-quality service. It is apparent that the staff at the Galleria location would benefit from diversity and inclusion training to ensure they provide equal treatment to all customers. The behavior we encountered was not only disrespectful but discriminatory, and I would hope Apple, as a global leader in innovation and inclusivity, would take this seriously.

As a result of the negative experience and inconvenience, I request consideration for compensation for not only myself but my friend as well, such as a gift card, to reflect the hassle and discrimination we endured at the Galleria Apple Store, with a balance of nothing less than two hundred and fifty dollars USD, or we will press charges for racism and discrimination acts. Our attorney has been notified of this situation and is waiting for your response as to how to proceed.

Thank you for your attention to this matter. I trust that Apple will address this issue promptly to ensure no other customer is subjected to such treatment in the future. We look forward to your response.

Sincerely, Ansaoneil Datt and...

My husband and I recently moved from Miami to Broward, Galería mall is not only the closest mall, but it’s beautiful with great stores.

My husband purchased his pro max from this Apple Store, our GOTO’s have been South Miami Beach and Aventura Mall in the past.

It started off well, the associates near the entrance were kind enough to answer me when I asked if there’s a log to sign in or what do I have to do to purchase a phone. Luckily, the gentleman stated “just wait here and someone will greet you”, which was quick when the man said “meet me at table two, or the second table don’t remember exact phrase).

So once my husband let the sales associate know it was an upgrade from my iPhone 11, I let him know I wanted the 11 Plus, then brought it from the back,, and that was the extent of anything good.

I needed help making sure my back up is correctly dumb (I’m 37-not too tech savvy, I needed help). I have all my business contacts and apps/phots/etc.

I don’t know if this young female associate (glasses, African American with an RBF that could kill) feels that the task she was assigned to do-help me transfer all my info to the new iPhone is beneath her, because “I’m dumb” in her mind. However, I’m sitting quite-naturally introverted, but polite and civil, my husband and I had a little turmoil, because I needed a new phone I. His opinion, and I honestly don’t care if it’s an IPhone. However my entire immediate family are iPhone loyal.

Another rep (young as well but with a nose ring (they refuse to give names), caucaisian, comes over and asks my agent “what’s wrong?” “You ok?” In which my agent/representative replies “can we switch?” “SHE’S ANNOYING “. The nose ring rep/agent/associate says “oh yeah no problem I got it”. I’m sitting less than one foot away from these two. So as I’m sitting there my husband comes back and I let him know what happened (he asked where’s the other girl). He asks the sales rep that took over, “hey, you all called my wife annoying?” At this point I had recorded what they both look like, because I don’t know names and maybe their regional manager will listen.

Not only did this lady (nose ring) blatantly lie to my husband and I, when I repeated the convo verbatim, she lied and rephrased what was said denying, that conversation even happened, not only insulting my intelligence, but thinking I’m actually deaf or hallucinating.

If she would have owned up and apologized for her “friend” or said something a long the lines of “yes, she said that and I apologize on her and my behalf, she’s just having a rough day, it’s a bit overwhelming “. THAT IS WHAT WOULD'VE MADE THE DIFFERENCE OF WALKING AWAY WITH MY PURCHASE AND ME ACCEPTING THE APOLOGY or WRITING A 2000 word ESSAY TO THE CORPORATE COMPLAINT EMAIL.

FOR YOUR FUTURE-YOUNG PEOPLE. YOU WORK IN RETAIL- ANY JOB WHERE YOU INTERACT WITH ANOTHER PERSON-IS A CUSTOMER SERVICE job , YES, WE GET IT, YOU’Re TECH SAVVY, Because you had an IPad when you were born. No doubt you’re intelligent, but in Any career/JOB, CUSTOMER SERVICE 101, YOU WEAR A SMILE AND NEVER LIE TO A CUSTOMER THAT HAS LITERALLY WITNESSED WHAT YOUVE DONE/ INSULTING MY...

HORRIBLE SERVICE!!!! Very disappointed in the quality of customer care at this location. Dropped off my daughters MacBook Pro on a Saturday and was told it would be delivered to me on Monday (which I knew sounded insane even after confirming he said 2 days and not the following Monday). I gave it a week at most I thought. Got confirmation the next day that it was received for repair then never received any updates after. No email confirmation just by text. It’s exactly 2 weeks later and still haven’t received the computer and no updates.

I’ve tried online about 8 times but no update. I called last Tuesday and they said no update, still “in repair” and waiting for parts. They couldn’t give me any other info. I called today and spoke to David and he said looks like it’s done and should be shipped out today or Monday at the latest. He wasn’t sure why it’s taken so long. I asked to speak to a manager, Marlin, who called me back within an hour and told me it’s still “in repair” so not exactly sure when it will be shipped. Again, a different answer than David’s so now that’s upsetting. At least there was some hope with David. After many frustrating minutes with Marlin, who had no remorse or took no responsibility for their lack of customer service, nothing has been resolved. I thought speaking to a manager would get me somewhere but I guess it’s just a title to them and don’t really care to resolve any issues. I think David could be a manager in this case as well. He should get a promotion.

They could have at least called the repair center to ask for an update and try to help me or maybe request for faster shipping. I also pay for applecare so they should have sent me a replacement in this time. My daughter has been without her laptop for her first week of high school, which these days is a must for all their work.

I still have no answers and no computer. I understand it’s difficult these days to accommodate all clients due to lack of labor and materials, but we are talking about one of the biggest companies in the world and I’m just asking for some efficient customer service. I hope I can get this resolved soon. Please...