Zales — Local services in Fort Lauderdale

My husband has gifted me several items from this chain, but I had the most unfortunate and less than customary service experience when visiting this store. I only went for the convenience of being in the area running other errands but now I know why it's always empty: the customer service is HORRIBLE! The manager, Sharon, was unprofessional and judgmental. She seemed to have a problem with me as soon as I walked in the store, and when she saw the multiple items I had in my possession, it appeared to further disappoint her because she claimed she couldn't assist me with my request for the diamond inspections without the bond paperwork. Upon calling corporate to gain a better understanding, they confirmed customers with this "guarantee" can go to ANY Zales, Kay Jewelers, or Jared to have the jewelry inspected. Of course with the latter two, having the bond information in hand is required. If you want a great customer experience, don't visit this particular location... instead call the store and ask Sharon how you can get in touch with Keith who offers superior customer service. She'll know who sent you and hopefully she'll accept the "gift of feedback" I offered to help her develop better leadership and customer service skills. Sharon, you missed your opportunity to make sale, which is not only a loss for you but also loss for for your company's bottom line... get...

I recently returned to Zales Galleria Mall approximately three months after purchasing a ring with the intention of upgrading. From the moment I walked in, I was reminded why I chose Zales in the first place—because of the exceptional service provided by Sharon and Charity.

Although both associates were assisting other customers when I arrived, I couldn’t help but notice the genuine attentiveness and care they extended to everyone, regardless of the value of their purchases. It was clear that every customer was treated with respect and importance. Their professionalism and warmth were evident in every interaction.

When it was my turn, Sharon who had helped me during my initial purchase, and Charity worked seamlessly together as a team. They took the time to show me various options, patiently listened to my preferences, and even went the extra mile to call another store and have two rings brought over for me to view. Their follow-up was impeccable; they contacted me precisely on the day they had promised, which only reinforced their reliability and dedication.

Sharon and Charity are a true power team and a tremendous asset to Zales. Their commitment to excellence and authentic customer care made this experience truly memorable. I am forever grateful for their...

Omggggggg PLEASE don't go here to buy jewelry! The staff is constantly changing & no one knows how to do their job efficiently. They gave me the wrong clarity stats on my wedding ring. No one knew how to subtract 20% off when they had a sale, I had to wait for the manger to do hand written calculations. Just a horrible experience. The "new " manager is nasty and rude as hell. Not only does she look like Cruella deVille, but her attitude matches it. She's there to destroy and steal your wedding joy. Save yourself the heartache. Not worth it. You'd expect softer approaches from a jewelry store, not here! It's a bunch of single, nasty , old broads who don't care about your wedding. They just want commission. No jewelry experts here. Go to Jareds instead. They care. I'm sure Zales will be closed soon because of managers like her, and...