Jack in the Box — Restaurant in Fort Worth

DO NOT DO ONLINE ORDER AFTER HOURS. I put in an online order and arrived there around 10:18 pm. The drive through line wasn’t super long - only just past the first menu board before you order. The line would not budge though. So my food was was already ready by the time I got there (was even told this at the drive through speaker). So because they took so long with everyone else, by the time I got my food it was COLD. Drinks were already watered down with ice almost melted. I wasn’t even offered a drink carrier they just handed me 3 drinks when I have 2 cup holder and no one else in the car. It took 20m to get through just a couple of cars. If you’re going to close the lobby down at 10 then have a better system for pickup orders. I would have been better off just ordering right then so at least I’d have warm food.

Edit- after checking my food, I ordered 6 tacos with NO cheese. They gave me 6 tacos WITH ONLY CHEESE WTH!? It’s like a taco grilled cheese sandwich with nasty sliced cheese. Come on now. Get...

This place is trash it needs to be shut down I go in and get two sourdough jacks they taste like trash I asked for my money back they said it would be two or three days so I have to continue and let them make my food anyway which is not going to taste very good my dog won't even eat it my suggestion is not to go to this Jack in the box find a different one even if it's 20 mi away.

Update came back the next day to talk to Stacy the manager let me tell you you're a liar nobody at the store to get ahold of her yesterday cuz she was at a doctor's appointment. I was there at 3:25 in the afternoon she said they talked to me last night and said that they replace my food which I did not want I want my money back but they didn't know how to do it and then I would have to come back today and talk to Stacy I would like to have my $12.97 cash back I didn't eat none of their food they got their food Bank why can't I have...

I usually have two really sweet, professional girls that make the orders perfect and give excellent customer service buuuuut last night I pull up in the parking lot only to see 3 jack in the box employees out front smoking something? I don't bother to pay attention to the "ghettoness" that has become the norm in today's society. I go ahead and order even though I kinda know what to expect due to what I saw in the front. So we order and have to wait an extra 25 minutes for some sloppy chicken sandwiches, some dark dark brown soggy, cold fries. Bring my girls back , they were awesome . What you had that night was disgusting that was on 9/24/24 at around 10:30 pm or so. You will probably read this and not worry about it because let's face it, you work fast food because you clearly have no motivation, so I doubt you will fix the issue so I'll just go to the westherford one from now on , they have their...