Rally House Alliance — Local services in Fort Worth

My boyfriend and I went in there yesterday to look at some Stars gear in person that we saw online. We were greeted the moment we walked in by a woman behind the front counter.

We walk over to the Stars section in the far right back corner and started looking around. The lady that worked there came all the way over to where we were and started pretending to work in the area that we were browsing in, like picking up shirts and putting them back down for no reason. It felt very obvious that she thought we were trying to steal stuff. At one point I turned around and almost walked into her because she was there breathing down my neck. She didn’t apologize or even try to give us personal space. At that point we decided to leave. It was so uncomfortable and I’ve never had an experience like that in a store before. My boyfriend made an immediate comment about us being followed around the moment we walked out of the store. So at the point I knew it wasn’t just me thinking it.

If the store is so crammed that they have to act like everyone is trying to steal, I’m done shopping there. The store is already awkwardly crammed enough, imagine having someone following you around giving off weird suspicious vibes while you’re trying to look around. I couldn’t even move around the section because she was consistently in the way. I won’t be back to this Rally...

Wow! Talk about amazing customer service. Called and they didn’t answer right away but an associate saw the missed call and called me back. Her name was Riley. I was shocked. Also, I had lost my receipt but Riley helped me look for it in store within their system. All they needed was date of purchase and my e-mail. They gave me a full refund. This store has a 120 day return policy!! Who does that anymore? Y’all please shop local so these stores can stay open. This store and all the associates are so kind and will go above and beyond to delight you! They are well stocked and super helpful! The ladies at this store are knowledgeable, kind and will take great care of you at the time of purchase and beyond. Huge thanks to Sydnee too who checked us out, she was also so helpful and sweet. Can’t imagine shopping anywhere else for sporting goods. Once again, please...

I have been in this store alot being a sports fan. this is the closest one to where i live. I came in today on 7-8-2019 around 1230 and the two lovely lady's working we absolutely amazing.this is the first time i have been ask about my weekend, ask how i was doing, made personal conversations and took me to what i was looking for and made sure i was happy with my purchase. Made me feel welcome and just to get my money.Thank you very much lasys for...