Rally House Fort Worth Outlets — Local services in Fort Worth

This rating is really for the lady working the night of 16 July. She was horrible rude and just all around grouchy. I have never been to a Rally House and stopped in while at the outlet mall. I found some great gear from across the Texas College level and all my favorite Dallas Area professional teams. When asking for assistance about a hat size and if they had a smaller size the lady snapped of you don’t see it we don’t have it. I replied ok, thank you first time shopper and didn’t know if you had any inventory in the back or maybe I could purchase it online. She replied we don’t have a back so yeah sorry. No big deal, didn’t learn until later there is an online option.

Next came when we went up to check out. I asked the young man at the counter if there was a military discount ( ever store in the outlet had one but wanted to ask) he said yes and she jumped into the conversation and said no we don’t do that. Interesting but again no big deal. Lastly, I was asked to put in my email and phone number to look up my account and I told the young man I never shopped here before and wouldn’t be in the system and she jumped into and said don’t worry we won’t sign you up for anything just give him the information. As she walked away, I asked the young man if she was always grumpy and he laughed and said yes. We spent over $200 at the store and she was rude. I wouldn’t come back to that store because of her but glad to get the survey and to find out there is an...

I've been in several of the rally house stores in multiple states and this is definitely in the top 3! It was clean, well, organized, and had so much to choose from. The lady at the register, Emily greeted me as soon as I opened the door and asked if I had shopped with rally house before. While shopping, the manager, Cari, stopped by to ask if I needed any help. With her help, I found the jersey and the hat that I came in to get! She was very knowledgeable about the product and recommended a new shirt that had just come in. I hadn't even seen that one yet. I'll be coming back to Rally House...

I just wanted to say how nice and sweet the people that work here are! Especially Cari the store manager, she went above and beyond for a little hiccup that happen with my order online. So I am not annoyed with them I am more a little annoyed at the website for the hiccup. Thank you the assistant manager for helping and trying to figure out on how she could fix it at first when I went to go pick up my order. I really do appreciate it :). The store is so organized and a good size with plenty of choices...