Africa Queen Hair Braiding — Local services in Fredericksburg

Asked for a style that I saw under their Google page. The stylist tried her best to match it but it did not look like what I asked for. It still looked nice and neat. It did take almost 5 hours for feed in braids which was a lot. Was told wash and blow dry was included before arrival but once I showed up I was told it was an up charge. Was also told the hair was included but it was not. Also an up charge. She took a break to eat which I understand but did not wash her hands before continuing to braid my hair. The braids turned out nicely but were wayyyy too tight. I had to take them out after a week because they were irritating my scalp and causing me to get sores from the tension. Overall the staff were friendly but I am not sure if I...

This business gets an F for customer service. I made an appointment and told the stylist the hair i planned to use. I arrive and no one is inside salon. Running late. I finally enter salon and the stylist tells me I have the wrong hair. Same brand purchased before for sane style. I take off my scarf and she says, I can’t do your hair. I asked her if it was because she is working on another customer and she overbooked. She responded, “Another stylist will be here in 15 minutes. UGHHHHHH. Unprofessional! I recorded the entire conversation and I don’t care. Stylist can’t do tree braids using Milky Way master mix. Offered me cheap synthetic hair and said I can go across the street to dollar store for apple cider vinegar...

The first time I went, the stylist was amazing very warm and welcoming. The style lasted until I took it down. The most recent visit I was in tears. The stylist was talking and laughing at a stress spot on my head. Then I have two different hair colors in my hair. I haven't had the style in for two weeks and I've already lost the majority of braids. Not saying don't go but definitely pay...