Patti Murphy, Long & Foster Realtor®- Patti Murphy Homes — Local services in Fredericksburg

Disappointing Experience After Promising Start

I worked with Patti Murphy to sell my home in Spotsylvania. Initially, she was warm, friendly, and came with lots of promises about how she would handle my sale. Unfortunately, once I signed the contract, her behavior and support changed dramatically.

When the first offer came in, Patti never explained that I would be responsible for paying 2.5% of the buyer’s agent commission fees. This was a major cost, and even when the buyers returned with a full-price offer, she still did not disclose it to me verbally or in writing. As someone who has only sold one home before, I relied on her to clearly explain all fees and obligations. This omission cost me over $11,000 and left me feeling blindsided.

Throughout the transaction, communication was poor and support was inconsistent. She often minimized my concerns, pressured me to give concessions to the buyers under the guise of “goodwill,” and backed out of a commitment to attend my new home’s walk-through one day before. At times her messages were curt and dismissive, making an already stressful process even harder.

Selling a home is stressful, and you need an agent who is transparent, responsive, and advocates for you from start to finish. Sadly, my experience was the opposite of what was promised, and I would not recommend this agent to anyone looking for professional...

After my initial interview with Patti I was convinced that she was the person I wanted to represent and protect my interests in this transaction. She laid out in writing her method of operation and code of conduct, and that's how she did the work. Patti had a keen sense of the market, immediately knew the best way to present my home, helped me price my home just right, and then "did her thing." From the first interview to the closing I gained confidence in Patti and the process because my agent knew all the key players and when to contact them; maintained an even keel, patient with me when I expressed anxiety over some trivial matter; encouraging when I was uncertain or just plain weary; and gave direction when that was called for. And the fact is, there was nothing special about me in this symbiotic relationship. The next person who hires Patti can expect the same treatment because her next client will become the most important person she's ever represented,...

So here is my unsolicited thought for the day. If you are thinking about buying or selling real-estate in or around Fredericksburg Va., just do yourself a favor and call Patti Noll Murphy . She was my neighbor and friend years before she was my realtor. Such a lovely soul who stays busy helping to find homes for animals who need rescued as well as other philanthropic projects in the community. She found me my little slice of heaven downtown and we just closed on the sale of the house my kids grew up in. I valued her guidance and knowledge though out every step. She never once made me feel like the airhead that I can be...Instead she is always bright, sunny and professional, even when I was being "exuberant". She deserves every cent of her commission. There are many reasons why she is always at the top of her field! Patti, the funds are in my bank, so now I am allowed to...