Banner's Hallmark Shop — Local services in Fredericksburg

This is a wonderful store, with the best people working there. I phoned about a month ago looking for something specific. I was shocked after seeing how much stock they have in the store, the sales person knew exactly what I was looking for. I live about 70 miles from the store, and could not get there for almost a month. I was able to pay for what I was looking for, and they held it for me until I could get there. The best part was, when I was in the store, and had picked up a few more items, the sales rep I had talked to on the phone, heard my voice and recognized it and came over and gave me a big hug. The other sales rep that was checking me out, ran ahead and held the door open for me. These people are wonderful and it is now my favorite Hallmark Store. I will...

Bought two items for my daughters birthday Got the wrong ones tell my daughter it’s OK I’ll go back return them but I’ll have lost the receipt ☹️ so I called and spoke to a store manager Linda told her I don’t have the receipt she asked me do you remember what registers and what side of the store you were I told her she said give me your number and I’ll call you back. 10 minutes later the phone rings it’s the store manager Linda she found the receipt and she told me come back in and I’ll give you a full refund One of the greatest managers very professional and this is why I’m giving five stars she’s so devoted to her job there needs to be more people like this...

The staff says they don't have as much as a Gold Crown store, but it's still pretty big with a lot of variety. A friend and I stopped in so he could get a birthday card and I wound up getting one and a gift that I hadn't planned on, but I saw something that seemed perfect for the occasion. He got some trinkets for himself and the staff helped with finding a display for his new items. When they couldn't find anything in their store that worked, they suggested other places that might have something. We even found a local comic shop that we had never heard of thanks to their suggestion. Really...