Staples — Local services in Fredericksburg

The store manager Zachry is the absolute worst. After insulting me twice I then decided I would challenge his lack of knowledge regarding the laptop processor architectures. Once he realized he didn't know what he was talking about he asked me to leave the store because in his words "I'm not going to be offended in my own store."

I wasn't even going to write a review and just brush the whole thing off. Until I was in another Staples looking for that laptop and they said the only one left was at the Fredericksburg store and that they could call but that store doesn't like them very much and they may not have any luck getting them to hold it for me. So to that other store if you know who you are, I just want you to know it's not you :-)

The whole story......

So I went to another Staples tonight before to pick up a particular Acer laptop. Specifically looking for the ryzen 3 2200u chipset unfortunately they did not have this in stock so I settled for an Acer with the a9 that was on a on sale. But this did not meet my wife's satisfaction due to the slight lag when switching between chrome tabs. I figured I should go back and get a ryzen 3, as I had just purchased two of them for the girls after researching benchmarks and reviews and found them to be more than adequate.

so I took my return to this particular store, I then inform the salesperson of what I was looking for. At this point the store manager came over and asked what the computer was being used for. I explained to him what my wife would be doing with it which was basically a whole lot of Facebook and chrome web pages for various things. He then stated that he didn't think it would do the job, to which I replied I'm quite certain it will. To which he replied, I just dont wont to see you having to return something that will not do what you need. I then reiterated that that was the laptop that I wanted and I'm quite certain it will do just fine. He then remarked, well if you knew that you would not be returning this one. This left me with a slight chuckle in my mind but I let it go.

just when I thought he finally understood that I wanted that laptop and that was it, I began talking to my wife about why it was better and why it would most certainly do what she wanted it to, he just could not help himself as he walked away and let out a nice smart remark just under his breath "No it won't"

Well at that point I pretty much had had enough and called out to him "hey there smart guy, you think you know so much why don't you go look up some benchmarks and performance testing and maybe you'll understand why the ryzen is a far superior architecture, I will give you some knowledge , it is mainly due to the hyper threading improvments. Do you even know what hyper-threading is?"

This was about the time he turned around and explained how he was offended and wanted us to leave his store. My wife a bit shocked at the situation, responded to him that he was the one that instigated this little contest and was being ridiculous. She started to tell him that I was a systems engineer at which point I told her baby don't say anything else there's nothing that you need to explain to the Staples guy.

that final remark was probably the only thing I regret saying just because I felt it to be mean and that is not really my intention. I would happily share information with anybody who wants to know, but when you're a jerk and you're wrong well then you're just a douche.

Anyway I finally purchased a different model ryzen 3 laptop for $100 more just because I refuse to go back into that store and give that...

My wife and I received a gift card at our wedding. We went to the store to pick up some office supplies and the gift card didn’t work at the cashier. He told us to call customer support to get the issue resolved. We paid and left. Then we called support and they referred us to a different number (that is, to hang up, and call a different number because “they were changing systems”). We called the other number and Bill, the worker who picked up our call, asked for our gift card number, which we provided. He said that he could see the balance but that because they were changed systems, they needed to “register the gift card” once again. For it, he asked us for the receipt. Of course, being a gift card given at our wedding, we don’t have any receipt (who gives a gift card with the receipt?). We explained that and he said that there is exactly nothing that he could do, meaning that the funds were lost. This whole situation translates into Staples selling gift cards, getting them “de-registered” because a change of system on their end, rendering gift cards unusable. The customers made nothing wrong on this one and ended up losing their funds. We asked for a manager and Bill said he was the manager and reiterated that there was nothing to do, that our money was lost. “Stealing” is a strong word but it’s hard to find a better term to describe this situation. We try to not buy everything from Amazon but companies like Staples make it...

Visited this store on Sunday, July 26th and honestly I was disgusted. I was shopping for a new office chair. Most of the chairs that were on display had some type of pet fur on them. I would think they should be cleaned as part of COVID sanitation, but I guess not. I was going to use the restroom but walked back out. I won't even say what was on one of the seats in there. It was obvious it hadn't been cleaned in a while. The trash was overflowing and the stalls were gross. I tried to ask the young man some questions about one of the chairs but he didn't have answers. I couldn't seem to raise or lower it. He got another associate to come help. She said, well, we put these together fast and most of the time it's not right. I'm sure if you buy one it will work. I asked if they had any in stock as it's on sale this week. No, none in stock. Can I get a raincheck? She said a raincheck? I don't think we do that. I asked about another chair, nope, not in stock. I was told to go online. But the chairs were not on sale online, and you guessed it, out of stock. They both just walked off. Poorest customer service I've ever seen. I did buy a few school supplies to donate and the guy checking me out was very pleasant. So, I know they do have some good associates in that store. I really don't think I can...