David McDavid Honda Of Frisco — Local services in Frisco

I had my AC repaired on 6/28/25 on my Honda Pilot; when I went to pick up my vehicle, I was offered a complimentary car wash. My car ended up being run through the car wash with my sunroof partially open. When my car was brought out to me water was coming out of the sun roof, the dome lights, and electrical components from the ceiling. I was offered a free detail for my car for the hassle involved with the car wash incident and told to bring my car back if I encountered at issue with any electrical portion of my car. 3 days later my car wouldn't start. It began making clicking noises when I attempted to start it, ran through all of the check engine lights, and wouldn't turn over to start. After having it towed back to the dealership, I was told it was an issue with my battery and that I needed a new battery. I found this odd and coincidental, considering I had replaced the battery in October of 2022 combined with the recent incident with the car wash/water inside my electrical system, but who am I to question the professionals. I was told I couldn't take the car from the dealership to replace the battery myself, so I felt forced to pay a ridiculous amount for a battery at the service center. After requesting a loaner vehicle and to have my free detail completed since my car was already there, I was told my car was ready for pickup on 7/3/25. I was told at 6pm that it was ready to be picked up and that the dealership was open until 7pm. I live 45 minutes from the dealership. I left my home immediately and arrived at the dealership at 6:50pm, only to find all of the garage doors closed and every entrance door to the service center locked. I knocked repeatedly on the doors to try to get someone's attention and finally stopped an employee walking in the parking lot to help me. It was so incredibly frustrating after the drama I'd been through to be told my car was ready for pickup only to find the entire place locked up when I arrived. I will not be using the service center for any future repairs or the dealership for any further vehicle purchases. While the sales department at the dealership had nothing to do with any of this, the whole process has put a very bad taste in my mouth and reflects on the dealership as a whole. I am a single mom with 4 sons; I'm a nurse and work nightshift; I missed 2 nights of work because of all of this and my lack of a vehicle. I had to pay for numerous Uber rides to get back and forth to the dealership because I had no other options due to my circumstances. I actually feel I should be reimbursed for the Uber rides I was forced to take due to all of this. This has been an extremely frustrating and disappointing experience at a place I considered a reputable...

This is addressed to the owner or highest manager of David McDavid Honda Frisco: This is round 2 of leaving a horrible review—my mother had to post her own bad review to escape an unsustainable deal. If I could leave negative stars for my experience today, I would. My family and my wife’s family have used this dealership for over 10 years—easily 10+ vehicles financed and leased in that time. No more. I’m done with whoever they have working here now—nothing but wheelers and dealers. Six months ago, I ended a lease and signed into a new one based on a salesperson’s guidance. We pressed him on financing the oldest, cheapest car on the lot—I had just been laid off and needed the lowest payment. My credit wasn’t great, but somehow leasing a brand-new car (inventory they wanted to move) was “more affordable” than financing a used one. Looking back, it was a predatory deal that ignored the needs we clearly stated. Fast forward—today we drove from Austin to discuss returning the car and downsizing. Still job hunting, still on unemployment, still needing no payment or very reduced payment. My credit is now much better. The salesperson was nice, but the finance manager, Nabeel, was not. Here’s what he said: “It’d be like I cut you a $5K check to take it back.” False—goes to Honda Financial, your parent bank. “You have negative equity because we sold it to you.” False—it’s leased, not sold. “You can’t just cancel a lease.” Watch me. “We’re not affiliated with Honda Financial.” You’re a franchise—it’s still the same corporate family. Suggested trading our paid-off car for another lease. No thanks. Trying for a used car: Said even with my credit up 100+ points, “negative equity” makes a used car same payment as a new lease. Makes no sense. When asked how equity carries over on a used car, replied, “Only people with an auto finance background understand,” with a smile. Told me to “Uber or get a part-time job to cover the payment.” Extremely disrespectful, especially after a layoff—said loud enough for other customers to hear. Claimed the $18K “cheapest used” car was the cheapest in the whole area—only after we stood to leave. One finance manager destroyed 10+ years of loyalty and business from 7–8 customers in our family. Anytime I challenged his statements, he flipped or deflected because my points were valid. His only solutions involved taking our paid-off car to push us into another lease. My mom’s review showed this isn’t isolated—finance here seems focused solely on squeezing customers, not building relationships. Loyalty clearly doesn’t matter here. A dealership in Austin will get our business...

I have owned Honda’s since 79 and during that time have worked with a number of dealerships. I purchased a 23 Accord Hybrid last summer and it was time for its 10K service, and also to be checked regarding a high pressure fuel pump recall. Additionally I was receiving a pesky “System Updated Needed, Please See Dealer” msg, which began immediately after I purchased the car (NOT from a dealership) and I was waiting until I needed other things before going to a dealership.

David McDavid Honda of Frisco could NOT have been any nicer, more professional, or in any way improved the experience I had. The on-line appt system is quick, easy, and user friendly. I arrived for my 11:15 appt and was met by a courteous “greeter” within 2 minutes of stopping my car in the service bay. He verified my appt and told me my service advisor Sergio would be with me shortly. The service advisor, Sergio Guerra, greeted me by name and after verifying the service I was requesting advised that since I was still within the Service Pass eligibility period there would be no charge for the service unless they discovered something needing repair during the electronic analysis. He promised to keep me updated via text. True to his word I had a welcoming text within minutes of arriving home and during the course of the day I was made aware of the vehicle’s progress, both by Sergio, and the automated texting system they use. I had a couple questions I wanted to ask and Sergio was quick to respond to my questions and requests. The oil/filter were changed, the tires rotated/balanced as well as all the required checks which accompany a 10K check-up. In addition their technician downloaded and installed three software updated to being the car software up-to-date. My cash outlay for all of this was zero as the vehicle still had several months of eligibility left on its Service Pass.

When the car was ready for pick-up Sergio delayed his lunch break to wait for me and answer a couple of follow up questions I had and even volunteered to have the car washed if I wanted.

From first contact through vehicle pick-up there is absolutely NOTHING David McDavid Honda of Frisco could have done to make the experience easier, or more enjoyable. THANK YOU, David McDavid Honda of Frisco, and a special shout out to Sergio Guerra who goes out of his way to make sure the customer is treated as if they...