Ornstein Oral & Facial Surgery — Local services in Frisco

Dr. Ornstein was the third oral surgeon that I spoke to about getting my wisdom teeth out. The difference is she has her own practice. The other two were traveling surgeons that I couldn't find much on search engines nor through my insurance provider. None of the previous surgeons explained well why my wisdom teeth needed to be removed nor their reasoning for IV sedation. The IV sedation was something that was causing my family a lot of concern because my Mom personally knew a young adult who passed away from injuries caused by hypoxia from a traveling surgeon in a dental practice. I knew this was a very rare thing, but my family and I needed to have trust in the oral surgeon that'll be doing the procedure.

I met with Dr. Ornstein before my procedure, and during the consultation she not only helped relieve fears for my family and I - she also showed me their monitoring equipment, emergency plans, and certifications. She then spent time to explain how she would go about the surgery, why she will do it with IV sedation, and the healing process.

On the day of the procedure, I was pretty anxious. Her surgical team was great too! Casie (I called even and already forgot if this is the spelling lol, but Casie you were amazing!) took me back to get ready for Dr. Ornstein. She helped ease fears and was just a positive presence. Btw if you never have had IV sedation or can't remember the last time you did - it works fast! I woke up happy and talkative. That isn't the case for everyone, but it was a nice post surgery state for me. I also requested to keep my teeth. They were cool looking, but you don't have to keep them. I just asked beforehand.

Healing - following her instructions. Healing was great. The worst day was on Wednesday (surgery was that Monday for reference). She already warned my husband the swelling would be worst that day. Friday and Saturday there was light bruising (a bit of yellow and green). Nothing super noticeable though. I did have sensitivity and believed it could had been caused from the tool hitting the tooth just based on what I felt and saw. I decided to mention it at my follow up.

The follow up was about a week after surgery. At this point stitches were dissolved and the sites were healing well and without pain besides the one tooth. At the follow up I got to see Casie again and she looked at everything - agreed something was off about that tooth and asked Dr. Ornstein to take a look. Dr. Ornstein had another set of x-rays done, looked at it, and determined the filling might have a crack due to the normal vibrations during surgery and the pain might be more of sympathy pain due to the stuff around the tooth root being agitated. I am to give it another week and then go to my personal dentist to maybe get it refilled or crowned.

Overall, I am beyond pleased. I know some people might be upset with any kind of complication (ie my tooth filling cracking a bit), but such a small thing like that is easy to overcome and not a negative factor in my experience. It was a positive due to the care she gave about it. The surgery, healing process, Dr. Ornstein, Casie, and the rest of her staff is why I recommend them. I hope this detailed review...

This office’s lack of transparency and accountability is completely unacceptable. Before my child’s surgery, I was given an estimate and told my financial responsibility would be around $900, which I paid in full. Then weeks later—after the surgery was already done—I was suddenly informed I owed an additional $600. No bill. No itemized statement. No explanation.

I called and emailed repeatedly for over a month and received no response. It wasn’t until I left a negative Google review that someone finally reached out—and their excuse? “Maybe we texted you.” That’s not just unprofessional, it’s insulting. I had been trying to reach out through every proper channel. At minimum, a medical office should provide clear, written documentation for any charges and respond promptly to patient inquiries. That’s not just best practice—it’s a basic patient right.

Please be aware: Even if you’re quoted one number before the procedure, this office may change that afterward without warning. If I had known the real out-of-pocket cost upfront, I would’ve gone with a different provider. There are plenty of other practices that are upfront, professional, and ethical.

I will be contacting my insurance company to file a formal dispute and get a full investigation into these charges. If the insurer finds that these costs were added improperly or without prior disclosure, I will not hesitate to file a complaint with the appropriate medical board or pursue legal action. As a patient, I have the right to transparent billing and fair communication—and I fully intend to stand up for those rights.

Update : Due to your office’s ongoing failure to communicate, I called my insurance provider directly. They confirmed that someone named Sandy from your office called today to check on the status of the claim. It is now August. The date of service was in May. This last minute follow up only adds to the impression that your billing practices are disorganized and unresponsive.

More importantly, I asked insurance why I was not given a detailed cost estimate before the surgery. They explained that your office should have called them to request a Predetermination of Benefits. That is how a provider confirms exactly what will be covered and what the patient will owe based on the actual billing codes tied to the procedure. Insurance cannot do this for the patient. Only the provider can make that call because only the provider has access to the CPT codes and billing details necessary for an accurate estimate.

That means your office had every opportunity and every obligation to clarify my out of pocket cost before the procedure. You did not. That is not a small oversight. It is a complete failure of due diligence. It is your job to make that call, to verify those costs, and to communicate them clearly to patients before asking for payment or scheduling surgery. You did not do that. Now I am left dealing with the consequences of your...

Read this before you go to Dr. Ornstein - you will be glad you did!!! My husband went to Dr. Ornstein for a molar that was causing him pain and had to be extracted. Now, I need oral surgery but I am afraid to go through what he went through. He said it was the most painful and traumatic dental experience he’s ever had. After the surgery, he was in terrible pain and he isn’t a complainer. When I called the office they said to wait 24 hours and if it persisted, she would prescribe something. That’s a long time to wait when you have unrelenting pain. My husband sat on the sofa with tears running down his face all evening. We tried all the extra strength Motrin, Tylenol etc. Literally two months later the area where the tooth was removed flared up again. He had an abscess. They worked on him and it wasn’t numbed up enough and then sent him home without any pain medication. Another night of sitting up on the sofa in agony. I understand the reasons for being conservative with pain medication, but this is over the top. I think my husband needed to be treated with kindness instead of a rigid philosophy about pain meds. I’ve just decided that even if she’s the best oral surgeon I can’t go through the trauma he did. Looking for a different oral...