Kolache Factory — Restaurant in Frisco

Revising original - post of “yum” because of the ongoing unresolved poor customer service issue I experienced today. I did an online order yesterday and I made a mistake - I used my company credit card (it was stored). I went in this morning at 6am to pick up the $8.70 order (it was ready and correct) and explained to Gloria that I needed to change the payment method. She said she could not do this because it was a mumbled company lingo type order. Apparently, Kolache Factory uses a third party company to process online transactions and they were closed. I find this odd as I would require any vendor I pay to be able to provide support when my business is open and would possibly need support. Gloria said she would call me back after they open and take of this. She didn’t. I called her at approximately 9:15. She said she hadn’t heard from anyone and would call be back in 20 to 30 minutes. She didn’t. I gave up working locally and googled Kolache Factory CEO and found his name and used the company directory option and called the toll free number provided on their website. I left a detailed voicemail on my plight. After one hour the owner of the franchised location called me and said NO PROBLEM- I can do this for you. Yahoo. I just got the credit...

We are normally big fans of KF and have been patronizing a couple of locations in the D/FW area for years, and have always been happy customers. However we had occasion to place an on-line order from the Frisco location today, which was our first time visiting that location. The order was for 12 savory kolaches (a variety of different ones), which was ready when we arrived to pick them up at the specified time. However, when we took them to our destination and opened the box we found that even though the receipt listed the correct order of 12 kolaches, the box contained only 10 of them, which matched the 10 identifying abbreviations that were written on the inside of the lid. Also, most of them were supposed to contain cheese, and while they might have contained some tiny amount it was not enough to be detectable in any of them. The one in the 3rd photo is the Philly Cheesesteak. Plenty of meat, but no visible cheese. This was the case for all of them.

We will almost certainly continue to be customers because we've never had an unsatisfactory experience at any of the other locations we've visited. But this one was very disappointing, especially given that the store was not busy at all (we were the only ones there...

I am a regular customer. I love coming to this place. I know the owner Peter here. Once I moved work I was not able to come here as often as I liked. Today was the day I was thrilled to go there. I had the worst experience today. I asked for 8 kolaches. I saw the server pick 2 chicken Italian. I told her, I did not order those. She insist that she did not put those in. I told her once more that I really do think she put those in. She again says she put the right ones in(which were bacon egg cheese and sausage egg and cheese) I asked to heated all the kolaches up. Literally check your microwave because I asked for 6 times to heat it up and it was still cold. I was getting tired to ask again so which we just ate it cold. Anyway, we got our Kolaches, sat down and ate and of course there were these Italian chicken that I never ordered. I went back with a receipt that these are not the ones I ordered. Of course no apologies. We did ask for the ones that we ordered but again, asked to heated up but still cold. I am now sad because this was one of my favorite...