Koto Hibachi and Sushi — Restaurant in Frisco

I took my family to visit Koto because I had tried the pho. I thought I bring my family in for dinner only to be disappointed by the service staff. The last time I visited I noticed the sushi chef was drinking an open beer around the food prep area. This time I saw the same sushi chef vaping and blowing his smoke around the food prep area. This was completely disgusting and unsanitary. I had ordered sushi for my kids and I so I had to say something. I approached the counter to find him vaping and scratching his lotto ticket in the counter where sushi is made. I told him that wasn't sanitary and I think he should not be smoking around the food of all places. He just said, "I know, I know..." and looked down. I asked if he could wear a mask which he did put on but during our meal he snuck in his habit which clearly is fine with the entire staff. I'm in the food service business and that's unacceptable if it were my establishment. I'm no longer a customer. Our server also had a cough which later were told she had asthma... not sure how true that is. There are many more places to go where the sushi is delicious and the chefs are practicing good food and safety and proper food handling NOT drinking open...

We recently moved to the area and have been wanting to try Koto for a few months now after driving by it - boy, do we wish we would have tried it sooner! We ordered take out this evening and every detail of the experience was on point - rolls are well portioned, high quality fish/ingredients, very fresh and flavorful. In addition to great food, the presentation and packaging is just as well done, even with it being to go. Each sauce is hand labeled along with each dish. This will be our new go to spot when looking for Japanese cuisine and I would highly recommend checking it out.

Our order included the following:

Joes Special Roll (excellent, especially if you enjoy spicy tuna) Koto Spring Roll (very good, imagine a large sliced spring roll with fresh salmon, crab mix and tuna) Cucumber roll (fresh, crisp and beautifully plated) Volcano Roll (we did the crawfish and it didn't disappoint) Tornado Roll Rainbow...

I called from their website and ordered for takeout. They said it would be about 15 minutes. I showed up and my food was ready. When I went to pay, she asked me for $18.50 for the LUNCH SPECIAL! I requested a review of that cost since that's not the price listed on their website and she said she wouldn't honor that price and the price she was telling me was accurate because the prices have gone up. The food was good but the customer service of not honoring a price on their website and just arbitrarily telling someone what the price is, didn't sit well with me. The price listed online for the Thursday lunch was $14.95. That's $4 more. I feel stolen from and totally disrespected as a customer. I told her if they were going to charge that then they needed to change their website and she didn't even respond or offer any kind of accommodation for the inconvenience. I won't...