DICK'S Sporting Goods — Local services in Gaithersburg

Although I normally try to support local jobs, even if most profits funnel up and out of State to investors, Dick's is not a location I will any longer support.

Local retail is dying, and Dick's is part of the reason why : (

On a trip to the store just before Christmas, I picked up a pair of sweatpants and a Patagonia T-shirt. At the register, the sweats rung up around $45, but the Patagonia T-shirt that appeared to be priced around $20, also rung up around $45. Rather than investigate during what was a busy time for me and the store, I elected to not purchase the T-shirt. The cashier, who appeared more concerned with dancing to some music in his head than doing his job, told me that he had removed it, and completed the transaction.

Upon wearing the sweatpants at home, I discovered that the cut / fit was not good for me, so I attempted to return it to the store with my receipt. The store representative showed me that the receipt I presented was for a Patagonia T-shirt, not sweat pants. I explained that the cashier made a mistake, and that they could check the security footage from the date on the receipt to verify. Even with the tags still on the sweats, in unused condition, and the receipt that I was given, the representative offered only to refund the lowest price that the item had possibly sold for at the store - roughly half of what I had paid - in spite of the fact that it was an error on Dick's part, which they will not take the time to verify by reviewing security footage from only days prior.

Aside from the fact that they are selling $24 pants to me at $45, this is an example of abysmal customer service on two separate interactions with Dick's staff. I found what I needed at another retailer online in the following weeks: sweats that fit, and good customer service.

Goodbye Dick's. Goodbye local retail. Yes, sadly, local retail is dying, and Dick's is part of the...

This review is less so a review about the actual store, product selection, inventory availability, etc. and moreso a review about the excellent customer service experience I had.

I purchased a soccer ball from them months ago. DSG has a 90 return policy, and my purchase was well beyond that window (several months in fact).

I had used the ball on numerous occasions and in various weather conditions, and the ball had accrued some scuffs from normal wear and tear. However, this most recent time, it experienced the bite force of a big dog that was off leash at the park that wanted to see what the ball tasted like. Needless to say, it didn't fare so well, and the ball suffered several punctures that left it destroyed.

This is where the customer service came in to play. I went back to the store, chomped ball in hand, and asked the cashier if there was any possible way to get some kind and of refund or nominal store credit on it considering it had been destroyed through no true fault of my own (even though that's not how a store would see it). I assumed the answer would be "no" since the ball wasn't defective, it was well past the refund period, and I had used it numerous times.

To my shock (and the cashier's), they offered a full refund for the ball despite it being unusable and destroyed. I was careful not to be a "Karen" about it as I knew there was basically a 0% chance of anything happening and I would just be unlucky about the dog chewing on my ball. I didn't want to be a jerk and demand something that I knew wasn't realistically feasible, yet they honored the refund anyway.

If I could've given more than 5 stars, I would've. Excellent, excellent...

Drove 45 minutes outside of DC to get shoes (HOKA) for work that I needed today. Thankfully they had them in my size. I waited 10 minutes in footwear and no one seemed to be available on the floor to assist customers. When someone finally came, he was nice and helpful however he broke my Stanley cup (on accident). When lifting the shoe box he knocked my cup over from where it was sitting and broke the straw in half, cracked the top and handle. I was livid. When I asked for assistance from the manager Jasmine she outright refused and insisted that there wasn’t anything she could do to assist me. She gave me a $20 gift certificate towards my purchase as if it would suffice for a $80 cup that I just purchased 2 weeks ago. Furthermore I noticed that they gave me the display shoe and showed her the smudges. She told me that there wasn’t anything she could offer price wise for damaged goods because they are price locked. She was very unpleasant and not helpful at all. It was as if I was bothering her or annoying her with my concerns. I will be writing corporate about this super unsatisfactory experience. But hey at least I got the last pair in my size of my gently used HOKA’s that they’re selling at this location, that I also had to pay full price ($167) for so I can complete my 10 hour shift on my feet at work in a...