Lanzhou Hand Pull Noodle — Restaurant in Gaithersburg

Ordered two fried noodles and while delicious and handsome some will likely comment about the oil and salt levels being above their comfort level. Personally if youre going into a noodle bar you should expect oil and salt. The staff were helpful but as you can tell from low star reviews there are some problems. First the front staff and back staff are disconnected from each other. They both need to communicate better both for tickets and for dinning room activity. A common occurrence in these reviews is when the store is mostly dead prior to rush time where customer's food will arrive out of order by a lot. We placed our order and sat down and was greeted by noodles and pancakes in no less than 15-18 minutes while a family of three was sitting across from us who got their first bowl out of three after us. They had a heated argument with the hostess (white middle age woman that was a bit standoffish, you can tell this wasnt the first time this happened) she did not applogize only went to go run to the back to loudly explain what was happening to someone (older asian man) the man and family conversed in mandarin where we could tell he was sympathetic and even tried to refund the meal and get them their food. The family refused the refund even when they brought them back cash - they left it on the table. This was trust and they wanted to return once these issues were resolved. My wife and I had nearly no problem with our experience but after leaving and heading to the bookstore nearby for 15-30 minutes we looked back and saw the store was slammed full of people. I hope this restaurant keeps it together. The food was amazing and if you time your visit you can avoid the rush.

• To management * Please get your people to communicate better. These issues can pile up and even ruin a good place. Once your people can effectively communicate they can notice meals missing or organize meals going out all together to make the experience better. If there is a language barrier make up some call signs or perhaps flashcards for mandarin/english. I really want to make this a staple since I live so close!
• To future customers * Use your reviews to help the shop not just pile up the problems. Keep small companies like this afloat with...

Lanzhou Hand Pull Noodles is a Chinese Restaurant that specializes in appetizers and hand pulled and knife pulled noodles. You can park on the street or in the parking garage attached to the building. The first thing you notice when you walk in is a window where you can watch them make noodles.

It is a fast casual restaurant in the sense that you order your food, pay for your food, and then, you sit and wait for your food to be prepared. It is nice that they provide table numbers and they serve you the dishes. However you have to get your own napkins, silverware, and condiments.

The restaurant has canned Coca Cola products, bottled iced water, and tap water. For noodles, you can either get them in noodle soup or stir fried noodles. There are two types of noodles - hand pulled and knife pulled noodles. For hand pulled noodles, there are four types of thickness - regular, thick, thin, and hair thin. For knife pulled noodles, there are two types of thickness - regular and wide. For noodle soups, you can pick from the following protein: beef, beef brisket, beef tendon, beef combo, ox tail, roast duck, lamb, roast pork, beef with tomato, and seafood. For stir fried noodles, you can pick from the following protein: beef, chicken, shrimp, vegetable with tofu, vegetable, roast pork, and seafood.

For appetizers, you can choose from pork and chive dumplings, beef dumplings, pan fried pork buns, and scallion pancake.

My friend Alex and I shared an order of pork and chive dumplings. You can get them steamed or fried. I had to clarify whether fried meant deep fried or pan fried. I'm glad that they said pan fried. I liked how the dumpling was thin skinned, flavorful, and came with a sweet soy-vinegar dipping sauce.

We ordered our own noodle dishes. Alex ordered a Chicken Stir Fried Noodles, which consisted of regular noodles stir fried with chicken, bell peppers, and bean sprouts. He enjoyed more with chinese hot oil/sauce. I ordered a Beef Brisket Noodle Soup, which consisted of thin noodles, beef brisket, beef tendon, bok choy, and scallion. I liked how it was light in flavors and that if you like it spicier, you can add condiments to your noodle soup to...

On Tuesday 4/30, my mother and I, along with my certified service dog went out to lunch here at Lanzhou. We ordered our food and paid first, then found a table. A minute later, the cashier lady comes up to me and tells me we need to sit outside bc they don’t allow dogs inside. I informed her that my dog is a certified trained service dog, we have eaten in many other restaurants before such as Fogo De Chao Steakhouse, and if absolutely necessary, i will show his ID and paperwork to the people who have the proper authority. Her response was “customers are uncomfortable, it’s unsanitary, and we had someone call pest control the other day” I ended up calling out for a manager to come and he also tried telling my mother and I we had to sit outside regardless of whether he was a service animal or not. I pulled out my dogs service ID card that my service dog has on his service vest and they both finally backed off and wanted to act dumb. Not once did either the cashier or the manager ASK me ab my service animal or his related tasks-which is the legal way to go about things when it comes to service/working animals. And not once have i even had to show his service ID or paperwork to anyone besides checking in at an airport or some hotels. It was absolutely disgusting and unprofessional to get approached like that in front of at least 15 plus other customers. Here’s a picture of my “unsanitary pest”. Absolutely pestering everyone around us LOL. We won’t be...