Gracie's — Local services in Galveston

Gracie’s has always been my first stop on the strand, but after today I will never step foot in this business again.

We are moms with kids. Not vandals. One of my friend’s children apparently spilled something prior to me going in. I went in, saw my friend’s child in the toy section, and told him not to touch anything else. Ind you, I saw nothing “spilled”. Out of nowhere, a woman comes at me demanding to know what I’m “doing about my child.” When I asked who she was, she ignored me, then snapped, “This child spilled something in the store, you need to take him out.” I told her he wasn’t my child, however, I was trying to make sure he was behaving. That’s when I said I was writing a review.

When she heard me tell another patron that I was going to write a review she approached me again. AGAIN I asked who she was. That’s when she said, “I’m the owner.”

If that’s how the owner treats paying customers… accusatory, condescending, and rude then this store doesn’t deserve my business or anyone else’s.

We don’t live on the island, but every trip to Galveston used to include Gracie’s as my first stop. Never again. If you’re so pressed about children being in your store, do us all a favor: put a sign on the door that says No Kids Allowed instead of ambushing mothers who chose to spend their money with you.

Galveston has too many shops that are warm, welcoming, and professional. This one is none of those things. Save yourself the attitude and shop literally...

Looks like you need a more updated review rather than from 1-2 years ago. This I received today from a dear friend I have known for more than 30 years:

Open Letter to the Owner of Gracies on the Strand in Galveston: I am the lady who came in today with my special needs son, a treat for him for getting through a very trying situation. He has learning difficulties but is brutally truthful, so when you accused him of destroying the puppet display (although 4 puppets on the floor is not my view of destruction) and he told you he did not do it, your correct response should have been to offer him an apology and clean your mess yourself. If you are unwilling to maintain your own property, you have no business in retail. I have very diligently taught all my children to respect the property of others, I absolutely believe he was innocent, and you were nowhere near the display while he was shopping-in fact you were at the front counter going through your inventory at the time-and you simply assumed he was guilty. With all of 5 people in the store when we came in, you must be nuts to insist he do YOUR JOB and offend me so thoroughly that not only did I put down my purchases and leave, I plan to post here and everywhere what took place today. Pitiful. PS: The shopkeepers down the street asked me what was wrong, I told them, and they shared that they think you are awful, too. At least I left their store with a smile. And three...

Today I went to Gracie’s with my in-laws I’ve always gone to this store and bought so much stuff from them but today is the day I decided to never go back there ever again… and it breaks my heart to say it but I was getting followed by the lady and I don’t even know if it was because of the way I was dressed or because I was Latina but I felt discriminated could be me but that’s how I felt when she stared and follow, then my 1 year old grabbed a toy and I didn’t even know she put it in her mouth because I was already under stressed by my child throwing a tantrum, but I left the toy and was just ready to leave because of my kids behavior I see the lady again staring and was like hesitant to say something, so I told her “I left the toy” and she said “okay but she did eat it” referring that she put it in her mouth and I offered to pay since it seemed to bother her and offered twice just for her to make me feel uncomfortable and for her to say “no it’s fine” annoyingly. So I will make sure my mother, family friends not to go here no longer because of...