Sportsman's Warehouse — Local services in Garfield Township

When I walked in the store, I already knew what I wanted. I'd been doing my research for months. So I go back to the gun department, speak to the biker looking gentleman in the back he didn't have the time nor the patience, I guess to deal with me and all my questions. So I wound up at the used gun cabinet and he left me alone in the department. I made up my mind figured out what I was gonna do and purchase the weapon online and had it shipped to the store. Thank God, I had a second visit to the store because it was a lot more welcoming and the gentleman that assisted me with finalizing the purchase was very helpful even though he was slammed at the backgun counter and I'm glad I made a second trip here because. As based on the first one I would have never set foot in the store again. 2nd complaint. Anything online to purchase it typically NOT in the store... waiting 2 weeks for gun oil, took my...

Extremely poor customer service, you folks need to understand you have nothing in your store we can't buy at many other places. Treating customers with a little respect when they come to spend their money should not be a hit and miss affair. Threatening a customer in any way is never acceptable, train your staff... Retail has one rule, the customer is always right, no matter what, period. You see, we customers just go somewhere else to spend our money every time. Your people said you had 13 of the gun I was interested in purchasing in stock, well you still do, I went a mile away to Dunham's at the Mall and made my purchase... Before I retired I spent 40 years in the highly competitive retail automotive space, managing/ management training, sales training and consulting. I understand a little about retail, I will not be back, good...

I went to buy a pistol on sale. I was doing a trade for the sale pistol.Good sale price and trade in offer. Forgot my driver's license as paperwork was starting. Had them hold the pistol and told them l was going home to get it. I told them a 50 mile trip. No problem right ☺- how wrong!!! Female manager went home and was the only one who knew how to do the trade in process. She had already priced the trade in and only needed paperwork. I got back with my ops and the rest of the crew (three men) didn't know how to finish it , female manager had gone home. I was told to come back the next day- not going to happen. I made 4 trips for a total of 200 miles. My fault for the first 100 miles , waste of time for the rest. Why aren't the people trained 🙄??? Don't waste your time at...