Authorized Retailer UScellular & T-Mobile — Local services in Grafton

Save yourself the headache. Trust me, that 5-star feeling isn’t going to last long.

Good luck removing yourself from USC. A recent phone conversation with corporate customer service ignored three requests to terminate a line to encourage me to “think about who else might be able to use it.” Seriously, like a cartoon company. A hotspot with no data used on it because the Grafton office misrepresented the key aspect of being “mobile”. I did not have a test plan together to vet the service in the first three-week window I had. What I ended up with was a mobile hotpot that was only truly mobile south of HWY 29 (WI), a phone that could not support business calls between office and home (Washington/Ozaukee Co) and the realization that the Grafton brick and mortar store and I have drastically different definitions of the word “unlimited”. USC’s resolution was a circular referral to troubleshooting. Strap in to pay for a $800 phone that’s a muzzle to your head or a debt cuffed to your hand…. choose your analogy. The Grafton store took an even harder line then USC CS. “Don’t mess with US” should be the slogan.

Any promotional ‘”free” items are reimbursed as a small monthly credit that doesn’t sync with your monthly account billing. Be prepared for what appears to be a random monthly amount. Good luck navigating the world-class dumpster fire of a website. Want to dedicate 3x longer to pay a bill online then literally any other online retailer on the planet? USC has you covered.

“Built For US”. While most service providers exhibit people happily interacting with their network and the capability it offers, USC has a different approach. Basically, don’t use the network under the guise that there is inherent care about your health or family. USC’s marketing is to encourage people to pay more and use less…..because they care. A blatant and desperate attempt to fleece more people and further reduce the actual paid service. I would have happily used none of it, fine with USC as long as you are kept liable to that monthly charge.

I made it through my 36-month kidnapping and extortion from US Cellular. Paid on time, lesson learned about who is out there to just take $$$. On the final day USC could not resist billing me another full month of two cancelled lines as the termination notification [reportedly] occurred on the same day as the new billing cycle. The same day. After 40min of hold time some Karen was surprised I would make such a atrocious request for a refund as mailing went out describing “Terms & Conditions." Clearly there is a disconnect in what’s important in a service orientated industry.

I waived the 36mo of truly truly crap service and only asked for that last bill of totally unused service be waived. It was met with warnings of credit damage. Nice.

I headed to Paradise by the red-V. 3.2x the mobile hot spot data with unlimited phone for LESS $. Technically competent staff (ask for Cesar). Zero new hardware charges. I didn’t care that much about the price difference I was quite familiar throwing money away with USC. The big difference is that these two lines actually work on the road.

We're sorry that your interaction at our location was not a positive one…….right. Credit...

My husband and I had one of the best sales experiences in quite some time when we recently purchased our new iPhones from US cellular in Grafton. James Binns was there to greet us when we walked in, asked us how he could help and when we showed him our old iPhones, he asked if we were pleased with the platform, and if we'd like to continue using iPhones. He then thoroughly went through all the options/advantages of the new iPhone Xs, comparing not only iPhone models but other phone options and platforms available today. He was extremely knowledgeable and we never felt any pressure to make a decision in any specific direction. We truly believe we got the best phone for our needs. Then James reviewed our phone plan and thought we might be eligible for the promotional discount being offered. He initially met with some resistance from the billing department, but after making a concerted effort to explain our specific situation, including our long-standing customer status, he was able to extend the discount. James really took his time and went out of his way to get us not only the phones we wanted at the best deal available, but also did an outstanding job representing US Cellular and their emphasis on customer service/satisfaction. We highly recommend James & US Cellular for THE BEST...

I have been with US Cellular for the past 23 years. I was unable to send text pictures with my phone and asked for help. I have had the phone for 4 years and always worked around the problem by attaching to gmail messages. Finally, got sick of situation and could not solve issue on my own. Kyle Westenberger worked with me for 3 hours. Did everything he could with my old phone and it didn't work. I agreed to purchase new phone. After loading up all my apps and numbers and links we tried to send text message and it didn't work. Ended up that US Cellular had turned off the service on some secret behind the scene connection. Got it to work. Got home and called customer service and complained about the situation and ended up with $100 credit for my new phone. Kyle was very friendly and kept a cool head while dealing with a difficult situation. He provided some individual instructions on how to use the new phone because I'm an old lady and some of this cell phone stuff is not as intuitive as the manufacture may believe it is (they don't provide manuals believing that people will look on line for instructions). My husband goes to Verizon in Grafton and I have to say that the staff there are not as friendly and willing to work with customers as Kyle was working with me. Thank you Kyle and...