Down To Earth Boutique — Local services in Grand Haven

all right everyone let’s take a seat down on this one and let’s talk about my experience here with what i saw… When me and my family entered we were looking around at the items because the stock looked pretty nice and i was going to buy something until we observed a kind women with a bag that happened to knock over a fake cactus in a pot that was sitting on a shelf. When it hit the ground it cracked and the pot broke and the women who broke it admitted to hit right away and apologized multiple times and even wanted to pay for it. The worker didn’t even acknowledge her and that’s when the other woman escorted the kids out and left the one woman to pay for it. After a bit the worker comes out and says she will get a discount and that was a good example for the kids which doesn’t even make sense because the worker set a terrible example for these kids. The worker was even trying to scoop little pieces of the pot into a bag which is useless and who would want that. This was a awful thing to watch and i can’t believe the worker treats people so rude and sets that kind of examples around kids. All in all i was in utter disgust and will not ever be returning here, I decided to not buy the item i had in my hands after seeing...

My name is Franny. After my lovely experience at the Porto Bello a few days ago, I thought that this store would be just as great. However, I was wrong. As I am walking around this boutique, I witness a lady knock over a fake plant. She immediately apologized, picked it up, and offered to pay for it. HOWEVER, the lady working at the cash register did not acknowledge she was there nor answer. She completely ignored her and gave a rude glance. I, as a customer, was appalled and immediately left the store. Shame on you Down to Earth, this would never of happened in my home country, Old...

Very nice things however their return policy is horrible. I purchased a Christmas gift for my wife on December 15. It can only be returned for full credit for 7 days. It was a bit too small so I was able to return it for store credit after Christmas but if I wanted my wife to know how much I spent, I would've gotten a gift card. I will never purchase another gift...