O'Reilly Auto Parts — Local services in Grand Ledge

Rough to say the least. Ordered a tie rod, came wrapped up in a painters rag wrapper and was completely marred. Went back ordered the same thing again (hopefully new like advertised), it was the wrong tie rod unwrapped with a hack job grease zerk install, which was out of the packaging when I received it. Returned a valve cover gasket and thermostat gasket which he never actually refunded me for (I still have the receipts). Bought 400 something dollars worth of parts, I’m currently using a cane and needed help, Gary threw all of my new parts into my truck instead of taking the 1 actually second it would take to gently set them down. Chad I told you guys that I wasn’t interested in filing a formal complaint after the first phone call. All of this other than the first purchase happened after our phone call. This is probably the worst business interaction I’ve ever had. Gary - you specifically should be thankful you have a job. I’m not sure how you slipped through the cracks...

I just wanted to thank Erick from the Grand Ledge location for restoring my faith in customer service. In todays world this seems to be lacking. I was in need of a new battery and had no idea what would be the best fit for my make and model of car , He was so helpful in finding the right fit, explained rewards program and even walked me threw on how to get a rebate . He then went and installed the battery for no charge. This was a challenge given the battery location in my car! I hope O' Reilly appreciates what a great...

I have never been a fan of o Reilly’s to be very honest! I decided to stop into this store and met Rebecca (I believe is her name) she may not know everything in the store but has a great personality and isn’t afraid to tell you her take on stuff. She has never said we can’t get it, instead she says give me a little time to find it for you! I enjoy coming in to this store and she has changed my opinion on this franchise! It may not always be the best parts or prices but customer service is superior because of her hard...