YMCA of Greenwich — Local services in Greenwich

In follow up to my review below, the Greenwich YMCA agreed to extend me "a one-time courtesy" of refunding my money. They said they were sorry they could not meet my needs, but were more concerned with giving their “multiple championship winning teams” the opportunity to “practice throughout the day and into the evening.” They also acknowledged their schedules were inaccurate, but said the only information they deem valuable to their adult members is when lap lanes will be available for them.

Apparently, their staff is not required to correctly answer direct questions like “Will a swim team be monopolizing most of the lanes?” And, members shouldn’t expect to know if 1 lane or 10 lanes will be available to them – they are lucky to be allowed to swim at all since their needs are not as important as the needs of young champions.

What an arrogant, disgraceful organization!

FIRST REVIEW Before purchasing membership, the YMCA staff assured me the pool schedule they published online was accurate and several lap lanes would be available most nights. When I inquired if swim teams would be practicing in the evenings, I was told they would not. I discovered the schedule was inaccurate and a swim team monopolizes the pool nearly every evening, making it difficult and unpleasant to swim laps. I requested membership cancellation and refund, but received no response and was forced to ask my credit card company to dispute the charge.

I drove nearly an hour in heavy rush hour traffic looking forward to a relaxing swim, and received stress and aggravation instead. I am disgusted with the misrepresentation, inconsideration, and disrespect this organization has demonstrated. I recommend that any adult looking to swim laps in the evenings,...

This is based on the interaction I just had signing up with Judy. Clearly she was not pleased that I came to sign up at the Greenwich location, especially since I have medicare due to LEUKEMIA. She was short, rude and just unpleasant to deal with. After staring me up and down, she curtly asked if I had my member number (from United healthcare). I said "yes, already prepared" with a smile. That made her more mad. I came in with a smile, excited to join. Her whole attitude and demeanor was that I'm not welcome. I don't read into things and I don't like to make things about race but I have a feeling she didn't like me because of my skin color or she really is just a miserable person. I was dressed nice, polite, smell clean, smile on my face and no attitude so this is the only reasonable conclusion I can come to. Anyways I'm signed up, I have no idea where anything is and Im sure if I asked It would have been met with more attitude. Don't worry Judy, I'm moving out of the northeast Feb 1, never to return. I'm moving to a place with kind people that enjoy life. You can keep your Y in Greenwich. And btw I'm a big time trainer and massage therapist that has worked in high end clubs in the city with a long list of clients. If you worked in any establishment I did you would have...

I am a swimmer and can comment only my experience swimming as a guest. I visit Ys all over the country and this was the best pool I've ever been in as well as the first true Olympic sized pool.

The water is impeccably clean and the lanes are wide. In long course format, they have 8 lanes that can be very comfortably split (not all may be open depending on the time). I'm an early morning swimmer and the pool had people in all lanes but room for splits. Nice temperature for active swimmers.

The locker room upstairs was well maintained in general with ample dehumidification. They do supply body wash, shampoo and conditioner in the showers. Steam shower and sauna are available. It's not a huge locker room but it's also not the only one.

There is a historic wood paneled lounge that is really lovely.

Six visits as a guest before you start paying half price. The $10/day (half the normal day rate of $20 for an adult) would be well worth it to jump into such...