The UPS Store — Local services in Greenwich

I had the worst experience with this business! I do NOT recommend it to anyone. I placed an order at Best Buy and requested the order to be delivered to a UPS mailbox since I was working in the area and it would be easier for me to pick it up. The package arrived, I received an email saying that the order was ready for pick up, but then right after I received a very weird call from a lady called GIGI from the UPS Store at Greenwich saying that she got a package for me and that they will not release MY package if I don't pay an extra charge of $10 to the store. Unfortunately, I didn't feel safe and I told them to return the package to the sender. To me, this is completely unacceptable. Be careful with...

Awful customer service. The dark haired woman (Linda maybe?) is so rude, acting like you're inconveniencing her by asking her to do her job, and Carol is very unhelpful as well. The first incident I had with them I went in and the dark haired woman told me they definitely did not have my package after calling me to tell me it arrived, but when I asked another man who worked there to double check of course they found it after looking for two seconds. Second incident, they lost my package by sending it back to "the hub" but never updated the tracking number and keep telling me they will call me back...

During my recent visit to this UPS store, I had an outstanding experience. Linda, the person in charge, went above and beyond to help me with my shipping needs. As I am starting a small business, I had many questions that Linda patiently answered. Her extensive knowledge was impressive, and I was grateful that she took the time to explain all the different shipping options available to me. Additionally, Linda carefully packaged my items to ensure that they arrived safely. I highly recommend this UPS store to anyone needing reliable and exceptional shipping services....