Polo Ralph Lauren Factory Store — Local services in Gulfport

I’ve Spent thousands of dollars at this store and I’ve had the worst experience ever. The Manager I think his name was Michael was the worst Manager I’ve ever came in Contact with. I was Donating Clothes to Kids around the Christmas Holidays. I left my Coupon flyer at Home. I ask if he could assist me he totally ignored me for approximately 20 minutes. I don’t think he it fit for this position he never really acknowledged me. I’ve never been treated so poorly by anyone at the Polo Stores. I deal with Customers everyday and he had no intention on ever assisting me. He told me that he didn’t know how to help me. I asked him could he call the Foley store are another Manager. He told me that he never said that he didn’t know how he said he couldn’t justify doing it for me. That day he lost a sell. It’s very important to listen to customers and the attitude was the reason I didn’t buy anything. I put everything back. Sad Christmas for the...

I was visiting Gulfport Mississippi and we stopped by our favorite store, polo factory outlet! And let me tell you.... what a disappointment!!! The help! Who did an online store order for us for 2 large sizes abs we received Small’s???? When i call the store to rectify the issues it’s the ole i apologize type BS my orders was sent in 1of 2 came to my work then 1 of the items was not able to be shipped due to ups! :/ no compositions no nothing! I’m 13hours away! They say return and well refund you bk with a 15% off credit. Insults i don’t take lightly. I buy from polo at least 3xs a month with a heavy receipt bill!!! I’ll never go bk to that specific store because that black lady was in a not caring mood...

The staff are extremely rude and the prices are not that much of a bargain. Will be really reluctant to go back. The store was not very crowded and the staff kept trying to dictate where customers were to stand to checkout. I had a coupon from my last visit, did not realize the effective date wasn't on the day I was there. The cashier said, "This ain't good till the 8th," and threw the coupon in my bag. Did not say thank you, have a good day or anything. For what is supposed to be an upscale brand, they don't make it an upscale experience. I stick to Macy's or Dillards to buy my...