American Eagle — Local services in Gurnee

Placed an order to be delivered to the store. One part was delivered a week ago and the other part delivered today. I figured why go pick up one part of my order when I can wait for the whole thing. Apparently that was a big mistake, when I went to pick up my order today somehow they “misplaced” part of my order that had been delivered already.

I’m not sure how such a small mall store can lose part of someone’s order, that’s literally wrapped up in plastic. On top of that I waited in the store for about 30 minutes while they tried to search for my order. It seems like the order was stolen by one of the employees because the employees themselves didn’t really seem bothered by this mishap.

I would not recommend having your items shipped to this store, I really wouldn’t even recommend buying anything...

Miltary/Veterans/Dependents beware of this girl. She is by far the rudest associate in the mall I have ever met. I had to repeat myself multiple times before she could do a single thing. I had already spoken to the lady in the back whom I believe was the manager. She had already pulled up everything and confirmed what I needed and that it was only available online. I grew tired of her rudeness and asked for her name. She replied with "I can't give you my name. I am not allowed too." Seriously...... I have worked in customer service for over 20 years and never heard a company denying employees from giving customers their names. She is...

Very unprofessional staff. I went in to return a pair of jeans that I ordered online. In the process of trying on the jeans, one of the tags ripped off, but I still had the tag. No big deal, right? Not only was I informed that I couldn’t return the jeans with the tag not physically attached, but the manager, Donna, went as far as to accuse me of trying to...