Yankee Candle Co — Local services in Hamilton Township

I am writing about the customer service I received not on the products themselves. I placed an order for in-store pickup. Since I was in the area and wanted to get ahead of the inclement weather, I wanted to pick up my items. However, because it wasn't showing up in the store's system, the representative was not releasing the candles, despite my having an order number and the purchase being deducted from my account. She told me to call Customer Service where I was advised that it was in the system but that the hold up was the notification not being sent. I had proof of payment and the number of the order, yet I was put through unnecessary grief in trying to get four candles. It was unacceptable and more grace should be given to the customer, especially during...

Just spent $98.10 in the Hamilton Market Place Yankee Candle and they were in such a rush to get out of store the sales associate and manager on duty refused to sell me a $3.00 bag because they couldn’t figure out sku. Instead of working to figure it out they just took them off the floor. I wouldn’t be upset but there was another bag available with a sku that worked, different pattern, but they refused to use it. Yes I understand inventory, but customer service should always come first. You could figure out the rest tomorrow when you aren’t in such a rush to...

I came in with my mother who is a disabled senior. They refused to let her use the bathroom. She asked to sit and they refused to bring out a chair. They had a bench but refused to let her sit there so they could load product onto it. My mom collapsed after leaving the store on the way to the car. This place has left a sour note on my experience. There are other candle stores that treat customers like people and don’t mistreat...