Jeanne Maureen's Salon & Spa — Local services in Hammond

VERY DISAPPOINTED. Waste of my money and time. Here's why:

Girl doing my hair: started w/ an L? I asked ahead of time if my blowout would incl. a bit of straightening on my ends to make it look sleek - told me Yes. Never happened. The girl who did my hair styled my bangs in what looked like a giant cowlick. Told me this was the way to style it with my cut. Frizzed out within half an hour, people were asking me if I had even gotten anything done...ended up having to do my hair last minute. Waste of time.

Don't remember the girl's name who did my makeup, short blonde hair. Thought getting it done would be convenient for me, but it took her OVER AN HOUR to do it! She kept on messing up my eye makeup, and probably redid it 5x, scratching my eyelids w/ her makeup brushes when she was trying to blend everything out. She also told me that she hadn't done false lashes in forever...there was only 1 type of lashes for me to choose from. She got lash glue on my bottom lashes, which HURT. She kept on saying "I'll fix it" with my makeup, but it got to the point where I was LATE for my event and told her I'd do it myself. I had to really touch it up last minute. It should not be so hard to do makeup where it takes over an hour. I could have done a better job myself, and should. It showed that she didn't know what she was doing.

All in all, very disappointed. Really did not need to even visit this place, as I ended up having to redo everything myself, and the worst part is that it made me run late for the event I wanted to look special at. A waste...

Im very disappointed in the response I received from customer service. I had a severe allergic reaction to a product that was used while they applied the lash extensions. I went on vacation right after the service and my eyes were swollen almost completely shut. I contacted them and sent pictures immediately, and just as a common courtesy as a customer of theirs I asked if I could have a credit towards any other service for the inconvenience since my eyes were swollen on vacation. I contacted management and was told there was nothing they could do. I’m sure there was something they could do if they wanted to for the money I paid, they just don’t care about my business, so I definitely will NEVER support this...

We booked a bridal party for 9 AM, and we asked how long the appointment would take in order to plan for our day. While planning, the woman handling the situation was extremely rude. We were supposed to be done by 11:45. We showed up and were told we were wrong and we were reserved for 10. However, we confirmed the day before and another worker said we were booked for 9. I understand being short handed, but we booked around our appointment and we’re not communicated with. Lastly, they said they would be done by 1:30 (already later than planned) and we did not finish until 2:30. Needless to say, I’m upset, and none of my bridesmaids nor I will be returning...