Juicy Body Goddess — Local services in Harrisburg

I came in looking for a dress for my 21st birthday. Soon as I asked for help I was discriminated against. The store was empty except for 3 ppl, two of which were in the dressing room. The store associate was leaning on a wall laughing literally doing nothing. When I asked if she could take a dress off the mannequin for me, she immediately responded with “well can you even afford a $1000 dress?” verbatim. I was immediately thrown off, when I asked again she said “yeah honestly I’m not gonna do that because i have other things to do.”(later when I left I noticed she went to lean on the wall again, not doing anything) Her exact words as well. I’ll never forget. She had the worst attitude, she never smiled. She was literally in there slacking from the moment I walked in. I was there for at least 10 mins before asking for help. There was even another employee there doing recovery and one was behind the counter. BECAUSE THE STORE WAS EMPTY!! She had more than enough time to help me. I worked in this same mall for over a year, dressing mannequins takes a few minutes at the most and if she had things to do, she shouldn’t be relaxing and laughing. Worst customer service I’ve ever had, i treated customers better even as a teenage employee there. Yes I am young and I understand not wanting a dress to be ruined by someone trying it on. However I work THREE jobs and was so excited to support this company, bc I’ve heard great things and knew no other dress stores could help me. I was in love with that dress and would’ve bought it, instead I was immediately uncomfortable. She asked my price range and as I was explaining to her that a different dress I was already holding WAS in my price range, she literally tried to take it out of my arms to tell me it was very expensive and would be even more expensive after tax. This was after I explained to her several times that I can afford it, and how much I really wanted a fancy expensive gown for my birthday. She just gave me judgmental/confused looks and looked me up and down. I was so embarrassed that I wanted to leave but I knew finding a dress my size in this mall would be hard, so I asked to try on the dress she literally invaded my space to tell me the price of as if I was too dumb to have already checked. Immediately I noticed it was too big so I didn’t even lace it up and just left because I felt so defeated and sad that I didn’t even wanna try anymore. As I was leaving she went “so..what? You didn’t even try it on?” Just nasty. Of course when I came out she also was still leaning against the wall when she claimed she had things to do?? As a young plus sized black girl, all I wanted was to try on some pretty dresses and splurge on myself for my birthday and she ruined that for me. I wanted the experience you see this place gives young girls online, but it’s a façade. It hurt even more that it came from another black woman in a store where you’re suppose to feel accepted. This happened in June but is something that’s been bothering me and I think about it often. My first experience in a store supposedly made for me and now I get anxiety when shopping. Again I understand being worried something will happen to an expensive item, but insulting my intelligence, income, and rejecting help bc ur too lazy to do ur job and make a sale bc I’m young is just wrong. I had a white friend with me and even they called out how weird it was to hear something so discriminatory come from one black woman to another. This place seems to have a serious customer service problem. It’s sad that I went somewhere to feel accepted and uplifted, but I left with the worst experience I’ve ever had in a store that now keeps me from feeling comfortable asking for help. Of course even after trying many other stores I left the mall with nothing :(. Thankfully I found the perfect dress eventually. Whoever that employee is, should never be allowed to work with people and I hope this location works on truly accepting and...

This is what happened at this shop:

My daughter was never given a choice of which pop-up to visit. My daughter wanted a gown with tulle for a photoshoot.

She was never explained how things went during the consult.

At the store she talked to the owner and expressed concerns about the style of dresses at the store.

Once again she was not told how the consult is conducted.

After talking to the owner at the store my daughter was more confused.

I walked over to the first person I saw, thinking she was a sales lady. I asked her if she could explain to us how the consult works because it was our first time and we weren’t clear about it.

She said to me , “First of all, she doesn’t even want to be here!”, pointing at my daughter. I thought for a second this poor lady was confused because she seemed upset at my daughter for telling her about her concerns regarding the dress styles at the store.

My daughter approached and started tearing up. I looked at the lady and said, “Oh no, she’s now crying. You need to be more sensitive to your customers”. I never screamed at the lady or got on her face (as she claims). I did challenge her customer service, politely and calmly.

I had my earbuds in because I was listening to Nat King Cole.

The lady then looked down at me and said, “Who do you think you are?!”, I was shocked and asked to speak to the manager. At this she bent down to my level, to speak down to me and continued to ask, “WHO do you think you are?”

I’m 51 years old and 5 feet, I have never in my life been spoken to in this manner.

My daughter told me the lady I was speaking to was the owner. I took two steps back and gasped! What a shock!

My daughter wanted to finish the conversation so I walked away.

I walked a few feet away to the counter where a sales lady was standing.

I kept listening to Mr. Cole and made sure to enjoy everything I heard.

The owner says I treated her employees as less than humans, but she’s describing the way she treated my daughter and I.

I told the salesperson I was sorry they had to work for such a difficult boss. She just shook her head “no”. She looked very angry. It never occurred to me she was angry at me. Interesting enough, I was still in shocked at how the owner had reacted without any instigation. I think I was thinking the sales lady looked so angry because of the entire scene.

I asked the sales lady, “She’s not difficult to work with?”, once again the lady shook her head “no” without opening her mouth to say anything.

So I said, “Oh. Ok. I must be reading her wrong”. She just looked at me.

I raise chicks for therapy and emotional support so, I pulled a video of one of my latest chicks and showed it to her. I just wanted this lady to have a smile on her face. She smiled and said, “cute”.

Soon after that my daughter told me it was time to go. I later learned the owner had refused service; which is exactly what my daughter wanted when she saw the woman’s aggression but she also wanted her $50 refund.

The owner told her to email her so she could receive her refund. Which she sent a few days later.

I wrote a quick review on Yelp warning people to be careful with this business and the owner responded to my review with nothing but lies. She mentions videos of the entire encounter where I allegedly scream at her but I wonder if such videos captured her yelling at me and bending over to talk down to me.

She also mentions calling security and us being kicked out of her store. We never saw security and we walked out of the store calmly. We even had a chance to walk across the hallway to Kona Ice.

My daughter ended up finding a gorgeous dress on Amazon and had an incredible photoshoot. The dress she found was as good or even better quality than the ones at the store.

It turns out we never needed to visit this shop anyways.

This is a concise review to fit the character limit. For more details read my...

I want to start this review by first stating that it is not my intent to bash a small black owned business, I can only hope this review reaches the appropriate audience so that corrections can be made for future patrons of this store. I found JuicyBodyGoddess on tiktok, I was in awe of Ms.Summer’s attentiveness to her clients as well as uplifting throughout style consultations. I decided as a plus size woman that I wanted to experience this too. I drove 6 1/2 hours both ways from Florida to Charlotte, NC to have a consultation with Ms.Summer. My experience was anything but pleasant, I think I’ve received better customer service from a street vendor. Upon walking in the store Cassie was at the front register taking a call, afterwards she greeted us and I let her know I was there for a scheduled 12pm consultation with Ms.Summer. She informed me she was not in yet but she would call her; she then stated that she would be arriving shortly and would start helping me until Ms.Summer got there. Cassie came off as not very enthusiastic about helping me once I let her know some of the items she was picking were not things I liked personally for my particular event. I tried on several things but the selection was slim and Cassie informed me if there was something I liked I could always order it in another color and they’d ship it to me. Around 12:30pm I had still not seen Ms.Summer, but I did hear ruffling in the back. I came out to show Cassie another outfit in which she was upfront tending to other customers (understandable because my consultation was supposed to be with Summer). Summer then came from the back and appeared to be cleaning and disinfecting I spoke to her first which I found weird, she only said “Hello, how are you? And that she did not think the outfit I had on looked good” And continued with what she was doing. I then decided that I no longer wanted to patronize this store as the person I had a scheduled appointment with half way greeted me and never apologized or jumped in to help find something. Upon coming out of the dressing room I informed Cassie that I did not like anything (I did like one dress, but decided not to patronize) and she said let me grab Ms.Summer and see if she can help. Summer walks past us tells Cassie she’ll show her something (later figured out it was how to give a $50 store credit which is included with the consultation) to which Cassie states “I know how to do that I’m not working with them anymore”. I grabbed my store credit, and told them to have a good day. I do not even want to use the store credit because I’m so disappointed in my experience, I drove a long way, paid money to have a consultation just to experience something so disheartening. Like I said previously I can only hope they use this review as a...